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Posted by John Pollard on December 26, 2007, 2:53 pm
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Bob Fry wrote:
> Windows XP Pro & Quicken 2006 Premier Home & Business.
> I have several accounts that are all activated for online use,
> with
> account numbers. But I noticed one was missing from the
> pin vault account list so went to add it,
If I understand you correctly, this should never happen. Any
account that is activated for downloading should appear in the
Pin Vault; it's activating an account that puts its name in the
Pin Vault (and deactivating should remove its name from the Pin
Vault).
> a Chase credit card account.
> Even though I can login manually on the Chase web site, when
> I enter the same login name and password to Quicken, and it
> tries,
> it's rejected by Chase as invalid user ID or password.
I assume you are referring to entering the user-id and password
in the activate dialog.
There are no requirements that the Quicken user-id or password
be the user-id/password that you use to logon to your financial
institution web site; though I did think that you would use the
web site logon info for the Quicken account setup logon.
I'd double check with the fi.
> Anybody else notice this or have a solution?
You could try deActivating the account for downloading, then
reActivating it.
If you really had a Quicken account that was Activated for
downloading and the account name did not appear in the Pin
Vault, perhaps you have a corrupted Pin Vault. The solution for
that is to delete the Pin Vault and re-create it. Unless you
are certain you have memorized every password in the vault,
before deleting the Pin Vault, Print it; that will also print
the passwords.
> Google turned up a
> possible problem in Q2007 for Chase accounts, something about
> passwords over 10 characters, so I shortened mine to 10 chars
> but the
> problem continues.
I doubt this is the same problem you're having. There are a few
users who have been experiencing problems with wanting to enter
a password in the Pin Vault that is truncated while being
entered in the Pin Vault at a length less than their actual
password. But I think that problem has to do with Quicken not
having the most current info for editing that particular fi's
passwords.
The dialog for activating an account will accept something like
31 characters for the password.
--
John Pollard
First initial underscore Last name at mchsi dot com
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