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Posted by Bert on August 10, 2006, 5:46 am
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I'm running XP, SP2 with all the latest updates.
> Hi, Bert.
>
> I don't have Q2007 yet, so I hope that Margaret - or somebody else - can
> explain this one.
>
> Which Windows version are you running?
>
> RC
> --
> R. C. White, CPA [RC]
> San Marcos, TX
> (Retired. No longer licensed to practice public accounting.)
> rc@grandecom.net
> Microsoft Windows MVP
> (currently running Windows Mail 7 in Vista x64 Build 5472)
>
>> R.C. - Turning off the "Open Program" sound within Windows via the
>> Control Panel is what I am talking about that doesn't keep the setting
>> after choosing "none" for the event. I upgrade to every release of
>> Quicken every year and I always turn off the "Open Program" sound and
>> have never had a problem with it until now (immediately after upgrading
>> to 2007).
>>
>> So, in a nutshell, I had Quicken 2006 loaded and had the sound turned off
>> (I keep all of the other sounds on). 10 minutes later after upgrading to
>> Q2007, I immediately go into Control Panel / Sounds to turn off the Open
>> Program sound, and Windows will not retain the setting to "None".
>>
>> Just for kicks, I tried changing some default Windows sounds in other
>> category's, and they keep the changes with no problem. It's ONLY the
>> sounds within the Quicken Category that don't save.
>>
>>
>>
>>> Hi, Margaret - and Bert.
>>>
>>> Sounds in Quicken! This is actually a 3-part problem. It's one part
>>> Quicken and two parts Windows. ;^}
>>>
>>> First, in Quicken, turn on sounds, of course. This is in Edit |
>>> Preferences | Quicken Program | Setup, just where you might expect it.
>>> But, as you say, there is no "granularity" here. There's no option in
>>> Quicken to change "that cha-ching" to a chime or a siren, for example.
>>>
>>> Second, in Windows, click Start | Control Panel | Sounds. (In some
>>> Windows versions, this is slightly different; I'm running the beta
>>> version of the upcoming Windows Vista and instead of Sounds, I click
>>> Audio Devices and Sound Themes, and then the Sounds tab.) There's a
>>> drop-down list of Sound Schemes; you probably are using the default,
>>> but if you've customized your scheme, your list might be different. The
>>> top Program Event here is Windows and it has many sub-events under it.
>>> At the end of that long list you may see other major headings, but
>>> somewhere near the bottom should be a Quicken heading with about 8
>>> events under it, including Click, Delete and Open Program. Click on the
>>> Record event and see what is entered in the Sounds box below, just above
>>> the OK button. Mine shows qrecord.wav, which is the default, I think.
>>> Click on that Test button to hear the sound and see if it is what you
>>> expect. Then, if you like, click the drop-down arrow to select a
>>> different sound (you can test each one until you find what you want) or
>>> choose the top choice, which is (None). If you don't like any of these
>>> choices, click the Browse button to search your whole computer for other
>>> sounds.
>>>
>>> Third, sometimes Quicken does not appear at all in that list of Program
>>> Events in the Sounds screen. That is very disconcerting to users who
>>> are told to do what I just said. Other Quicken users tell them to just
>>> look in Sounds under Quicken. The helper sees Quicken there on his/her
>>> screen and can't imagine that the other user can't see it there, too!
>>> The user sees nothing and doesn't know what the helper is talking about.
>>> Each thinks the other is hallucinating. :>(
>>>
>>> Solving this third situation is harder. Recent Windows versions (since
>>> Windows 2000) have stronger protection against unauthorized installation
>>> and use of programs on the computer. Since I'm a one-man, one-computer
>>> kind of guy with no net but the Internet, I've never had to get involved
>>> with multiple users, permissions and that sort of controls, so I don't
>>> understand a lot of these restrictions. But other users here can
>>> explain how you must install Quicken while running as Administrator or,
>>> later, use Quicken as the User who installed it. If you have no sounds,
>>> you will need to either reinstall Quicken or edit the Windows Registry.
>>> Back in 2002, we worked out the solution in this newsgroup, but I've
>>> forgotten the details. The basic idea is that the Sounds key in the
>>> Registry, including subkeys for all the sound events, must exist in
>>> HKEY_CURRENT_USERAppEventsSchemesAppsQuicken. One way to create
>>> that key there is to find that ..AppsQuicken key for another user in
>>> the Registry, Export the key to a .reg file, then Import that into HKCU.
>>> If you don't know what I'm talking about, then don't try it; get a geek
>>> friend to help you. (The good news is that you probably can keep that
>>> .reg file and use it next time you upgrade or reinstall Quicken; that's
>>> what I've done.)
>>>
>>> Such a small problem that can be either very easy to fix - or very hard.
>>>
>>> RC
>>>
>>>
>>>> Bert wrote:
>>>>> I don't know if this is a Windows problem, or a Q2007 problem, but I
>>>>> DO know that it only started when I upgraded from Q2006 to Q2007
>>>>> yesterday. By default, when you launch Quicken, it has a chime.
>>>>> Normally, you can turn this sound off via Control Panel in Windows. I
>>>>> have turned this sound off numerous times since upgrading to Q2007,
>>>>> but the change never sticks. I go back and launch Quicken, and the
>>>>> sound is still there.
>>>>>
>>>>> Is anyone else noticing this?
>>>>
>>>> If you're making the change to your Windows sound scheme, and it's not
>>>> "taking," I wonder if the change is actually getting saved. BTW, in
>>>> this case, I believe it's a Windows issue, not a Quicken issue. That
>>>> is, unless Quicken is modifying the Windows sound scheme based on the
>>>> sound settings within Quicken itself. I turn off Quicken sounds within
>>>> Quicken, as I can't stand that cha-ching every time I enter a
>>>> transaction. IIRC, Quicken is the only program for which I have sound
>>>> turned off. Unfortunately it's all or nothing for sound settings within
>>>> Quicken, but that makes sense considering there's more granularity in
>>>> Windows sound settings.
>>>>
>>>> Regards,
>>>>
>>>> Margaret
>
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