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Posted by Laura on May 6, 2007, 10:03 am
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>I have a strange problem. For well over a year I have used remote
> desktop to connect to my desktop to use Quicken, first on Quicken 2006
> and now 2007. That way I can pay bills from work, etc. Sometime in the
> last 2 weeks, Quicken suddenly won't let me connect to anything online
> from inside the program -- their web site, my bank, support, nothing. I
> can run IE 7/Firefox just fine through the remote desktop and can import
> web connect data from there but is it extremely slow. When the Quicken
> browser window opens it shows the IP address at the bottom then nothing
> happens. If I open Quicken directly from the desktop it works just fine.
>
> I turned off my desktop/laptop firewall, spyware blocker, and anti virus
> program with no change. This really has me stumped as nothing new was
> installed on either computer.
>
> I just tried an account update and got a [CC-899] error in the one step
> update window. Here is a listing of the connlog:
>
> 20070506 03:00:50: Starting Connection
> ------------------------------------------
> 20070506 03:00:50: Initiate Complete ---- [Authenticating with server]
> 20070506 03:01:50: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]
> "HTTP error" Detail: [no detail]
> 20070506 03:01:50: Translating Error Codes [Authenticating with
> server]: gSOAP/CCC/WININET : [22] --TO--> IC Error: [67108867]
> 20070506 03:01:50: Mapping Error Codes ---- [Authenticating with
> server]: IC error : 67108867, EBStatus: 899
> 20070506 03:01:50: An Internet Client internal error occurred
> 20070506 03:01:50: CC Request Complete ---- [Authenticating with
> server]: Status/Error Code : 67108867
> 20070506 03:07:52: Mapping Error Codes ---- [Commerce Bank - MO, KS, IL
> Web]: IC error : 0, EBStatus: 0
> 20070506 03:07:52: Mapping Error Codes ---- [Authenticating with
> server]: IC error : 67108867, EBStatus: 899
> 20070506 03:07:52: Mapping Error Codes ---- [Getting financial
> institution information]: IC error : 0, EBStatus: 0
> 20070506 03:07:52: Mapping Error Codes ---- [Getting account status for
> COMMERCE BANK]: IC error : 0, EBStatus: 0
> 20070506 03:07:52: Mapping Error Codes ---- [Retrieving data for
> COMMERCE BANK]: IC error : 0, EBStatus: 0
>
> Any ideas? I created a new, blank data file and still couldn't open
> quicken.com from inside the program.
Just taking a guess here...when was IE7 installed? I don't know how well
remote desktop and IE7 work together. You might uninstall IE7 and see if
that fixes things. I know that a lot of things, including some websites,
are not working the way they should once IE7 is installed.
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