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Posted by John Pollard on September 17, 2006, 1:26 pm
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> Pierre wrote:
>> Quicken shuts itself down when clicking on:
>>
> <snip>
>
> I was able to get a snapshot of the error message. It reads
> as
> follows:
>
> "Quicken has encountered a problem and needs to close. You
> may lose
> the data you recently entered. We're sorry for this
> inconvenience.
> You can look at the error report that Quicken created about
> this
> problem, then chose to send it to Quicken through a secure SSL
> Internet
> connection. The process is private and fast. The report will
> help us
> imrove the Quicken product. Click HELP for more details about
> this
> problem and to review information about our privacy policy.
> VIEW REPORT
> Error code 6989.
>
> (send) (don't send)"
>
> LIke I mentioned, the screen flashes by so quickly, there is
> no
> opportunity to click on anything. Thanks for any more
> thoughts.
I had a similar problem with Q2005, though I did not determine
that there was any underlying error message (makes sense to me
that there would have been, I just never saw any sign of it).
Despite my certainty that it had to be data corruption, I
finally fixed the problem by reinstalling Quicken. If you
attempt that, you may want to use "qcleanui.exe" on the Quicken
CD to uninstall Quicken (have it check for remnants of Q2006
while you're at it.).
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