Q2009 R7 update fails

Posted by Jim T. on October 22, 2009, 4:22 pm

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I get a message that there was an update engine failure. What's this
and what should I do?

Posted by Robert Neville on October 22, 2009, 5:57 pm

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>I get a message that there was an update engine failure. What's this

>and what should I do?

Read recent messages in this newsgroup before posting?

Posted by Mark Krubsack on October 22, 2009, 8:46 pm

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Intuit just called me. They were collecting log files of those whose
update failed.

I left my info at the aforementioed web site after Update 7 bombed on
me twice today.

Unfortunately, I used the program ccleaner and it deleted my log
files.

I couldn't help them, and the rep ended the call quickly saying he had
others to call.

Seems like they're working on it.

wrote:

>>I get a message that there was an update engine failure. What's this

>>and what should I do?

>Read recent messages in this newsgroup before posting?

Posted by ps56k on October 23, 2009, 7:19 pm

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same here on XP -
downloaded the patch manually, and tried running it manually.

looking at the Update.log file - it really doesn't matter -
as the patch is failing to locate & pattern match the previous "stub"
module.

Wonder if this is the newly created Money Converter ????

----

Patching: convert_stub.dat .......... Applying MODIFY File Patch for
'convert_stub.dat'

error ept0036:
RTPatch error ept0036: Old file not found. However, a file of the same name
was found. No update done since file contents do not match: PATCH was unable
to locate an exact match for the original file to be updated. However, PATCH
was able to locate a file
Old File not found. However, a file of the same name was
found. No update done since file contents do not match.

RTPatchApply32 returned 36
ERROR: Error occurred applying patch to Quicken directory.
Unloading RTPatch Engine.
Not Rebasing DLLS
Displaying Wizard 5

UPDATE FAILURE REASON: ERROR: One or more error(s) occurred with the
patching engine, or patch data files.

User hit Next/Ok.
Log Closed: Thu Oct 22 21:30:25.394 2009