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Subject Author Date
QW06: Help file won't work Joseph N. 12-28-2007
Posted by Jeff on December 28, 2007, 2:24 pm
Please log in for more thread options
 I tried the fix as well as updated to R5 and all the Microsoft updates and
it still doesn't work in Q2008 Premier.
Jeff
> Intuit's FAQ for this problem can be found at: http://tinyurl.com/ypp7q9
>
> Currently it contains fixes for Q2007 & Q2008, but it states they are
> working to get it fixed for other supported products. It appears they will
> update that FAQ when they have fixes for other releases, and they have a
> button inside the FAQ to notify by you by email if they update the FAQ.
>
> Art
>
>> [QW06H&B] My help file used to work just fine, without problems over
>> the last two years or so that the program has been installed. During
>> the past month, however, it has stopped functioning. There is an
>> Internet Explorer-type page that indicates a connection cannot be
>> made. I have reviewed my firewall settings and there does not seem to
>> be anything blocking Quicken, and I temporarily removed the blocks
>> from IE. What could have caused this problem to develop? Is there a
>> remedy short of uninstalling and reinstalling (which might not even
>> fix the mysterious problem)?
>>
>> There is a note on the Quicken support site of something similar, but
>> it is limited to the 2008 version.
>



Posted by Art Matz on December 28, 2007, 3:12 pm
Please log in for more thread options
 Jeff,

They added where you can download the new help files now. The "One step
Update" didn't work for me for 2007 dlx, but downloading the help file
worked. They added the download option yesterday.

Art
>I tried the fix as well as updated to R5 and all the Microsoft updates and
>it still doesn't work in Q2008 Premier.
> Jeff
>> Intuit's FAQ for this problem can be found at: http://tinyurl.com/ypp7q9
>>
>> Currently it contains fixes for Q2007 & Q2008, but it states they are
>> working to get it fixed for other supported products. It appears they
>> will update that FAQ when they have fixes for other releases, and they
>> have a button inside the FAQ to notify by you by email if they update the
>> FAQ.
>>
>> Art
>>
>>> [QW06H&B] My help file used to work just fine, without problems over
>>> the last two years or so that the program has been installed. During
>>> the past month, however, it has stopped functioning. There is an
>>> Internet Explorer-type page that indicates a connection cannot be
>>> made. I have reviewed my firewall settings and there does not seem to
>>> be anything blocking Quicken, and I temporarily removed the blocks
>>> from IE. What could have caused this problem to develop? Is there a
>>> remedy short of uninstalling and reinstalling (which might not even
>>> fix the mysterious problem)?
>>>
>>> There is a note on the Quicken support site of something similar, but
>>> it is limited to the 2008 version.
>>
>
>


Posted by Jeff on December 28, 2007, 4:16 pm
Please log in for more thread options
Art,
I did try that and it didn't work for me.
Thanks Jeff
> Jeff,
>
> They added where you can download the new help files now. The "One step
> Update" didn't work for me for 2007 dlx, but downloading the help file
> worked. They added the download option yesterday.
>
> Art
>>I tried the fix as well as updated to R5 and all the Microsoft updates and
>>it still doesn't work in Q2008 Premier.
>> Jeff
>>> Intuit's FAQ for this problem can be found at: http://tinyurl.com/ypp7q9
>>>
>>> Currently it contains fixes for Q2007 & Q2008, but it states they are
>>> working to get it fixed for other supported products. It appears they
>>> will update that FAQ when they have fixes for other releases, and they
>>> have a button inside the FAQ to notify by you by email if they update
>>> the FAQ.
>>>
>>> Art
>>>
>>>> [QW06H&B] My help file used to work just fine, without problems over
>>>> the last two years or so that the program has been installed. During
>>>> the past month, however, it has stopped functioning. There is an
>>>> Internet Explorer-type page that indicates a connection cannot be
>>>> made. I have reviewed my firewall settings and there does not seem to
>>>> be anything blocking Quicken, and I temporarily removed the blocks
>>>> from IE. What could have caused this problem to develop? Is there a
>>>> remedy short of uninstalling and reinstalling (which might not even
>>>> fix the mysterious problem)?
>>>>
>>>> There is a note on the Quicken support site of something similar, but
>>>> it is limited to the 2008 version.
>>>
>>
>>
>



Posted by Art Matz on December 28, 2007, 5:44 pm
Please log in for more thread options
In case you have Vista and did the download yesterday (Thusrday) instead of
today. The Vista download program downloaded the files in the wrong
directory. I reported the bug to them yesterday, and they said they fixed it
now so it downloads into the right directory. I manually copied the files
from the wrong directory to the correct directory to get it to work. Here is
what I reported:

------------------------------------------------------------------------------
"I downloaded the 2007 Zip file and than ran it. It unzipped Vista & XP
programs. I ran the Vista version (QW2007-bdph-help_Vista.exe).

It created a directory named C:Program DataIntuitQuickenhelp and put the
files there. But, the directory should be:

C:ProgramDataIntuitQuickenhelp

No space between "Program" and "Data". I manually copied the 2 files it put
in that directory to the correct directory and my Q2007 help works."
--------------------------------------------------------------------------------
Art

> Art,
> I did try that and it didn't work for me.
> Thanks Jeff
>> Jeff,
>>
>> They added where you can download the new help files now. The "One step
>> Update" didn't work for me for 2007 dlx, but downloading the help file
>> worked. They added the download option yesterday.
>>
>> Art
>>>I tried the fix as well as updated to R5 and all the Microsoft updates
>>>and it still doesn't work in Q2008 Premier.
>>> Jeff
>>>> Intuit's FAQ for this problem can be found at:
>>>> http://tinyurl.com/ypp7q9
>>>>
>>>> Currently it contains fixes for Q2007 & Q2008, but it states they are
>>>> working to get it fixed for other supported products. It appears they
>>>> will update that FAQ when they have fixes for other releases, and they
>>>> have a button inside the FAQ to notify by you by email if they update
>>>> the FAQ.
>>>>
>>>> Art
>>>>
>>>>> [QW06H&B] My help file used to work just fine, without problems over
>>>>> the last two years or so that the program has been installed. During
>>>>> the past month, however, it has stopped functioning. There is an
>>>>> Internet Explorer-type page that indicates a connection cannot be
>>>>> made. I have reviewed my firewall settings and there does not seem to
>>>>> be anything blocking Quicken, and I temporarily removed the blocks
>>>>> from IE. What could have caused this problem to develop? Is there a
>>>>> remedy short of uninstalling and reinstalling (which might not even
>>>>> fix the mysterious problem)?
>>>>>
>>>>> There is a note on the Quicken support site of something similar, but
>>>>> it is limited to the 2008 version.
>>>>
>>>
>>>
>>
>
>


Posted by Jeff on December 29, 2007, 10:33 am
Please log in for more thread options
Thanks I have XP.
Jeff
> In case you have Vista and did the download yesterday (Thusrday) instead
> of today. The Vista download program downloaded the files in the wrong
> directory. I reported the bug to them yesterday, and they said they fixed
> it now so it downloads into the right directory. I manually copied the
> files from the wrong directory to the correct directory to get it to work.
> Here is what I reported:
>
> ------------------------------------------------------------------------------
> "I downloaded the 2007 Zip file and than ran it. It unzipped Vista & XP
> programs. I ran the Vista version (QW2007-bdph-help_Vista.exe).
>
> It created a directory named C:Program DataIntuitQuickenhelp and put
> the
> files there. But, the directory should be:
>
> C:ProgramDataIntuitQuickenhelp
>
> No space between "Program" and "Data". I manually copied the 2 files it
> put
> in that directory to the correct directory and my Q2007 help works."
>
--------------------------------------------------------------------------------
> Art
>
>> Art,
>> I did try that and it didn't work for me.
>> Thanks Jeff
>>> Jeff,
>>>
>>> They added where you can download the new help files now. The "One
>>> step Update" didn't work for me for 2007 dlx, but downloading the help
>>> file worked. They added the download option yesterday.
>>>
>>> Art
>>>>I tried the fix as well as updated to R5 and all the Microsoft updates
>>>>and it still doesn't work in Q2008 Premier.
>>>> Jeff
>>>>> Intuit's FAQ for this problem can be found at:
>>>>> http://tinyurl.com/ypp7q9
>>>>>
>>>>> Currently it contains fixes for Q2007 & Q2008, but it states they are
>>>>> working to get it fixed for other supported products. It appears they
>>>>> will update that FAQ when they have fixes for other releases, and they
>>>>> have a button inside the FAQ to notify by you by email if they update
>>>>> the FAQ.
>>>>>
>>>>> Art
>>>>>
>>>>>> [QW06H&B] My help file used to work just fine, without problems over
>>>>>> the last two years or so that the program has been installed. During
>>>>>> the past month, however, it has stopped functioning. There is an
>>>>>> Internet Explorer-type page that indicates a connection cannot be
>>>>>> made. I have reviewed my firewall settings and there does not seem
>>>>>> to
>>>>>> be anything blocking Quicken, and I temporarily removed the blocks
>>>>>> from IE. What could have caused this problem to develop? Is there a
>>>>>> remedy short of uninstalling and reinstalling (which might not even
>>>>>> fix the mysterious problem)?
>>>>>>
>>>>>> There is a note on the Quicken support site of something similar, but
>>>>>> it is limited to the 2008 version.
>>>>>
>>>>
>>>>
>>>
>>
>>
>



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