Quicken 2007 R2 (Canadian) crashes after loading

Posted by Bruce bowman on June 2, 2007, 10:12 pm

Please log in for more thread options

Following an update that was pushed from Quicken yesterday when I used
the updater to download quotes, I can no longer use Quicken.

When I load Quicken, the splash screen displays, the 3 tones are heard,
but no file (from last session) is loaded. The "FIle Open" menu is not
functional, and in fact Quicken has unloaded by this time.

I watched the Task Manager APplication list as QUicken loaded - it was
there for a second or so then disappeared.

Un-installing and re-installing original disk (with or without update to
R2 during installation) produced same results as above.

Running in SAFE mode also ended with same results.

Has anyone else experienced this problem.
Until that update the other day, Quicken was functioning OK.
Interestingly, I checked the version number after that update yesterday,
and it still showed R2. The update was very quick, lasting only a second
or so.

Thanks
Bruce

Posted by John Pollard on June 3, 2007, 5:20 pm

Please log in for more thread options

Bruce bowman wrote:

> Following an update that was pushed from Quicken yesterday

> when I used

> the updater to download quotes, I can no longer use Quicken.

> When I load Quicken, the splash screen displays, the 3 tones

> are

> heard, but no file (from last session) is loaded. The "FIle

> Open"

> menu is not functional, and in fact Quicken has unloaded by

> this time.

> I watched the Task Manager APplication list as QUicken

> loaded - it was

> there for a second or so then disappeared.

> Un-installing and re-installing original disk (with or without

> update

> to R2 during installation) produced same results as above.

> Running in SAFE mode also ended with same results.

> Has anyone else experienced this problem.

> Until that update the other day, Quicken was functioning OK.

> Interestingly, I checked the version number after that update

> yesterday, and it still showed R2. The update was very quick,

> lasting

> only a second or so.

I use the US version of Quicken, so I have no idea whether XG
has any of the same behaviors as the US version.

But to test for possible similarities, what happens when you
hold down CTRL when you start Quicken? Does Quicken start
successfully, with no file open? Can you then create a "New"
Quicken file? Do you have other Quicken file(s) besides the
file that Quicken normally opens when you start Quicken? If so,
can you open those other files?

--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup

Posted by Bruce bowman on June 3, 2007, 5:55 pm

Please log in for more thread options

Thanks for your suggestions

I discovered, after a lot of playing around, that the last file that I
was using before I closed Quicken must have become corrupted just as
Quicken closed it - Quicken apparently is unable to open a corrupted
file, but gives no error other than disappearing off the screen.

Just before closing QUicken, I had backed up the same file, which does
open normally... go figure!

The way I got things working again was to double-click another Quicken
QDF file, which, since it was OK, opened Quicken.

Its rather bizarre that the file corruption must have occurred just as
Quicken closed the file.. that's the best explanation that I can think of.

Thanks
Bruce

John Pollard wrote:

> Bruce bowman wrote:

>> Following an update that was pushed from Quicken yesterday

>> when I used

>> the updater to download quotes, I can no longer use Quicken.

>> When I load Quicken, the splash screen displays, the 3 tones

>> are

>> heard, but no file (from last session) is loaded. The "FIle

>> Open"

>> menu is not functional, and in fact Quicken has unloaded by

>> this time.

>> I watched the Task Manager APplication list as QUicken

>> loaded - it was

>> there for a second or so then disappeared.

>> Un-installing and re-installing original disk (with or without

>> update

>> to R2 during installation) produced same results as above.

>> Running in SAFE mode also ended with same results.

>> Has anyone else experienced this problem.

>> Until that update the other day, Quicken was functioning OK.

>> Interestingly, I checked the version number after that update

>> yesterday, and it still showed R2. The update was very quick,

>> lasting

>> only a second or so.

> I use the US version of Quicken, so I have no idea whether XG

> has any of the same behaviors as the US version.

> But to test for possible similarities, what happens when you

> hold down CTRL when you start Quicken? Does Quicken start

> successfully, with no file open? Can you then create a "New"

> Quicken file? Do you have other Quicken file(s) besides the

> file that Quicken normally opens when you start Quicken? If so,

> can you open those other files?

Posted by Bruce bowman on June 3, 2007, 5:56 pm

Please log in for more thread options