Quicken 2010 R2 crashes trying to update transactions

Posted by B on November 3, 2009, 3:47 pm

Please log in for more thread options

On 11/2/2009 8:43 AM, Evan Platt wrote:

> On Mon, 26 Oct 2009 21:22:39 -0700, Evan Platt

>> It just puts me back in whatever application I was last in - as if I

>> alt-tabbed out of it.

>> I did try Validate (assuming you mean File, File Operations,

>> Validate?) Said Validation was complete.

>> Where do I view any logs? I swear I looked through every menu

>> option...

> Anyone have any ideas? Still - rebooted a few times, still cannot One

> Step Update...

Within Q2010, click Help > Quicken Support. If you don't see your
problem listed click the Contact Us button. They will respond.

Bernie

Posted by John Pollard on November 3, 2009, 5:55 pm

Please log in for more thread options

Evan Platt wrote:

> Where do I view any logs?

Help > Product and Customer Support > OFXlog

Help > Product and Customer Support > Connlog

:Documents and SettingsAll UsersApplication DataIntuitQuickenLog

--

John Pollard

Posted by John Pollard on November 3, 2009, 8:09 pm

Please log in for more thread options

John Pollard wrote:

> Evan Platt wrote:

>> Where do I view any logs?

> Help > Product and Customer Support > OFXlog

> Help > Product and Customer Support > Connlog

> :Documents and SettingsAll UsersApplication DataIntuitQuickenLog

That last path should have read:

:Documents and SettingsAll UsersApplication
DataIntuitQuickenLogupdate.log

And there's anothe one at:

:Documents and SettingsAll UsersApplication
DataIntuitQuickenLogqw.log

[All Windows paths are for Windows XP]

--

John Pollard

Posted by John Pollard on November 3, 2009, 9:24 pm

Please log in for more thread options

John Pollard wrote:

> And there's anothe one at:

> :Documents and SettingsAll UsersApplication

> DataIntuitQuickenLogqw.log

Phooey; that one should read:

:Documents and SettingsYourWindowsUserNameApplication
DataIntuitQuickenLogqw.log

--

John Pollard

Posted by Evan Platt on November 4, 2009, 3:41 pm

Please log in for more thread options

On Tue, 3 Nov 2009 20:24:19 -0600, "John Pollard"

>Phooey; that one should read:

>:Documents and SettingsYourWindowsUserNameApplication

>DataIntuitQuickenLogqw.log

Ok, I think that gives me something to go on. This is a Washington
Mutual (now Chase).

Selecting chase as the bank, and attempting to perform a Quick
Connect, the log says:

20091104 12:38:42: Marketing session sending to:
http://www2.bankone.com/quicken/chaseindex08.ini
20091104 12:38:42: QFN: Beginning get from
http://www2.bankone.com/quicken/chaseindex08.ini
20091104 12:38:42: QFN: End get from
http://www2.bankone.com/quicken/chaseindex08.ini, netstatus 0
20091104 12:38:43: QFN: Beginning send to
https://onlineofx.chase.com/chase.ofx
20091104 12:38:44: QFN: End send to
https://onlineofx.chase.com/chase.ofx, netstatus 0
20091104 12:38:46: QFN: Beginning send to
https://onlineofx.chase.com/chase.ofx
20091104 12:38:54: QFN: End send to
https://onlineofx.chase.com/chase.ofx, netstatus 0
20091104 12:38:54: The user cannot signon because of invalid user ID
or password, or host is unavailable.

Any hints? username / password I'm using is the same I use to login to
chase.com with.

Thanks again :)
--
To reply via e-mail, remove The Obvious from my e-mail address.