Quicken Deluxe Update R7 Fail

Posted by Tim Johnson on October 21, 2009, 12:47 pm

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I'm having the same problem with the R6->R7 update. The last few entries
in the log are:

========================================

Patching: cashgen.dll .......... Applying MODIFY File Patch for
'cashgen.dll'

Writing New File
Verifying - Passed!

Done
Patching: convert_stub.dat .......... Applying MODIFY File Patch for
'convert_stub.dat'

error ept0036:
RTPatch error ept0036: Old file not found. However, a file of the same
name was found. No update done since file contents do not match: PATCH
was unable to locate an exact match for the original file to be updated.
However, PATCH was able to locate a file
Old File not found. However, a file of the same name was
found. No update done since file contents do not match.

RTPatchApply32 returned 36
ERROR: Error occurred applying patch to Quicken directory.
Unloading RTPatch Engine.
Not Rebasing DLLS
Displaying Wizard 5

UPDATE FAILURE REASON: ERROR: One or more error(s) occurred with the
patching engine, or patch data files.

=======================================

Should I assume it is convert_stub.dat that is the old file that can't
be found (although a file with the same name was found. How confusing is
that)? The convert_stub.dat I have is dataed 10/30/2006, and there is a
convert_stub.dll dated 5/26/2009.

--
Tim

Posted by charliech on October 21, 2009, 2:14 pm

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I'm getting the same problem - has anyone found a solution to it - and
how to get the update to apply?

Charlie

>I'm having the same problem with the R6->R7 update. The last few entries

>in the log are:

>========================================

>Patching: cashgen.dll .......... Applying MODIFY File Patch for

>'cashgen.dll'

> Writing New File

> Verifying - Passed!

>Done

>Patching: convert_stub.dat .......... Applying MODIFY File Patch for

>'convert_stub.dat'

>error ept0036:

>RTPatch error ept0036: Old file not found. However, a file of the same

>name was found. No update done since file contents do not match: PATCH

>was unable to locate an exact match for the original file to be updated.

>However, PATCH was able to locate a file

>Old File not found. However, a file of the same name was

> found. No update done since file contents do not match.

>RTPatchApply32 returned 36

>ERROR: Error occurred applying patch to Quicken directory.

>Unloading RTPatch Engine.

>Not Rebasing DLLS

>Displaying Wizard 5

>UPDATE FAILURE REASON: ERROR: One or more error(s) occurred with the

>patching engine, or patch data files.

>=======================================

>Should I assume it is convert_stub.dat that is the old file that can't

>be found (although a file with the same name was found. How confusing is

>that)? The convert_stub.dat I have is dataed 10/30/2006, and there is a

> convert_stub.dll dated 5/26/2009.

Posted by Jim Jensen on October 21, 2009, 2:40 pm

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Same here, on two separate systems with Q9H&B and Vista Home Premium 32 - A
patching engine error has occurred when updating Quicken. I tried all of
the suggested solutions here, with no success:

http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/1408.html

Has anyone running Vista successfully installed the update to R7?

> I'm getting the same problem - has anyone found a solution to it - and

> how to get the update to apply?

> Charlie

>>wrote:

>>I'm having the same problem with the R6->R7 update. The last few entries

>>in the log are:

>>========================================

>>Patching: cashgen.dll .......... Applying MODIFY File Patch for

>>'cashgen.dll'

>> Writing New File

>> Verifying - Passed!

>>Done

>>Patching: convert_stub.dat .......... Applying MODIFY File Patch for

>>'convert_stub.dat'

>>error ept0036:

>>RTPatch error ept0036: Old file not found. However, a file of the same

>>name was found. No update done since file contents do not match: PATCH

>>was unable to locate an exact match for the original file to be updated.

>>However, PATCH was able to locate a file

>>Old File not found. However, a file of the same name was

>> found. No update done since file contents do not match.

>>RTPatchApply32 returned 36

>>ERROR: Error occurred applying patch to Quicken directory.

>>Unloading RTPatch Engine.

>>Not Rebasing DLLS

>>Displaying Wizard 5

>>UPDATE FAILURE REASON: ERROR: One or more error(s) occurred with the

>>patching engine, or patch data files.

>>=======================================

>>Should I assume it is convert_stub.dat that is the old file that can't

>>be found (although a file with the same name was found. How confusing is

>>that)? The convert_stub.dat I have is dataed 10/30/2006, and there is a

>> convert_stub.dll dated 5/26/2009.

Posted by XS11E on October 21, 2009, 5:53 pm

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> Has anyone running Vista successfully installed the update to R7?

Just did, Vista Ultimate 64, updated with no problems.

--
XS11E, Killing all posts from Google Groups
The Usenet Improvement Project:
http://twovoyagers.com/improve-usenet.org/

Posted by Jim Jensen on October 21, 2009, 6:13 pm

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>> Has anyone running Vista successfully installed the update to R7?

> Just did, Vista Ultimate 64, updated with no problems.

There is now a sign-up in Quicken Community so those experiencing the
problem can be contacted when Intuit comes up with a solution. Lots of
users are affected by this issue, be it XP or Vista.