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Subject Author Date
Quicken Help is broken? TomYoung 12-18-2007
Posted by Ken Abrams on December 22, 2007, 2:02 pm
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> Fix only works for 2008 and 2007 versions. See my new post on this topic
> Jon Reinhardt
>

Thanks.......I think!
I would change to another product, given Intuit's rapidly declining customer
focus, but every single thing I have purchased in the past 2 years suffers
from the same corporate cancer. The customer is not always right anymore;
they are just a source of $$$. I just wish there was a better way to
convince big companies that their sloppy (non-existent) customer service
after the sale will be their ultimate downfall.

Sigh!



Posted by Oilcan on December 22, 2007, 2:33 pm
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 Customer Service?

What's that? I wanted to buy a printer that also had the ability to scan
and print legal size documents. The clerk in the store did not know what
legal size paper was!

Well I found the printer I wanted via the web - it was available at the same
store in question and I could pick it up without being delivered. I did
that and bought a couple of other accessories (ink and such). When I went
to the store to pick it up and pay for the transaction - the clerk rang up
the charge and handed me the accessories. When I asked for the printer.....

Happy Holidays to All!
>
>
>> Fix only works for 2008 and 2007 versions. See my new post on this topic
>> Jon Reinhardt
>>
>
> Thanks.......I think!
> I would change to another product, given Intuit's rapidly declining
> customer focus, but every single thing I have purchased in the past 2
> years suffers from the same corporate cancer. The customer is not always
> right anymore; they are just a source of $$$. I just wish there was a
> better way to convince big companies that their sloppy (non-existent)
> customer service after the sale will be their ultimate downfall.
>
> Sigh!
>
>


Posted by Jon Reinhardt on December 22, 2007, 12:01 pm
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The following Answer to this problem has just been posted on the Quicken
Site. Jon Reinhardt

It is very important for the security of your data that you update Quicken
2008 to the latest release (QW08R5patch). The QW08R5patch includes the
important security update. It is just as important that you install the
security update supplied by Microsoft. Together, these security updates
protect your data against a security vulnerability that Intuit discovered in
some Microsoft Windows-based programs.

We have identified a solution for the following products:

a.. Quicken 2008 (Deluxe, Premier, and Home & Business)
b.. Quicken 2007 (Starter Edition, Deluxe, Premier, and Home & Business)


To resolve this issue for the above listed products, please complete a One
Step Update within the Quicken Product by clicking on Online from the menu
bar, and select One Step Update, then click Update Now in the One Step
Update Settings window. After the update is complete you will be able to
view the help topics once again.

Note: If you have already completed a One Step Update today, you will need
to perform another One Step Update tomorrow as the One Step Update only
looks for program updates once per day.

If you are using a product other than ones listed above, and use Microsoft
Internet Explorer 7, you will find that you are still unable to view the
Quicken Help topics. But you can still get all the information right here
by searching the Quicken Support site. After selecting your version of
Quicken, you can search the same way you search the Help, and you will find
the same helpful answers and more.

> Hi all:
>
> I don't use the built-in Quicken Help feature very often but today I
> did, and it seems to be broken. Clicking on "Quicken Help" in the
> drop-down menus brings up the "Quicken Personal Financial Software
> Help" window properly. I can select any of the the tabs available -
> Contents, Index or Search - and that works OK. However, actually
> selecting a topic to view brings up an Internet Explorer Script Error
> window - access denied - and selecting either the Yes or No button in
> the error window results in the right hand pane of the Help program
> telling me "This program cannot display the webpage."
>
> Anybody else experiencing this problem?
>
> TIA
>
> Tom Young
>


Posted by Art Matz on December 24, 2007, 10:24 am
Please log in for more thread options
I have Q2007 Dlx, under Vista & IE7. I did the One Step Update on Sunday &
Monday, but my Help is still broken.

> The following Answer to this problem has just been posted on the Quicken
> Site. Jon Reinhardt
>
> It is very important for the security of your data that you update Quicken
> 2008 to the latest release (QW08R5patch). The QW08R5patch includes the
> important security update. It is just as important that you install the
> security update supplied by Microsoft. Together, these security updates
> protect your data against a security vulnerability that Intuit discovered
> in some Microsoft Windows-based programs.
>
> We have identified a solution for the following products:
>
> a.. Quicken 2008 (Deluxe, Premier, and Home & Business)
> b.. Quicken 2007 (Starter Edition, Deluxe, Premier, and Home & Business)
>
>
> To resolve this issue for the above listed products, please complete a One
> Step Update within the Quicken Product by clicking on Online from the menu
> bar, and select One Step Update, then click Update Now in the One Step
> Update Settings window. After the update is complete you will be able to
> view the help topics once again.
>
> Note: If you have already completed a One Step Update today, you will
> need to perform another One Step Update tomorrow as the One Step Update
> only looks for program updates once per day.
>
> If you are using a product other than ones listed above, and use Microsoft
> Internet Explorer 7, you will find that you are still unable to view the
> Quicken Help topics. But you can still get all the information right here
> by searching the Quicken Support site. After selecting your version of
> Quicken, you can search the same way you search the Help, and you will
> find the same helpful answers and more.
>
>> Hi all:
>>
>> I don't use the built-in Quicken Help feature very often but today I
>> did, and it seems to be broken. Clicking on "Quicken Help" in the
>> drop-down menus brings up the "Quicken Personal Financial Software
>> Help" window properly. I can select any of the the tabs available -
>> Contents, Index or Search - and that works OK. However, actually
>> selecting a topic to view brings up an Internet Explorer Script Error
>> window - access denied - and selecting either the Yes or No button in
>> the error window results in the right hand pane of the Help program
>> telling me "This program cannot display the webpage."
>>
>> Anybody else experiencing this problem?
>>
>> TIA
>>
>> Tom Young
>>
>


Posted by Laura on December 24, 2007, 3:26 pm
Please log in for more thread options
I would check the MS update site. They issued another IE update to fix some
problems caused by the Dec 11 updates. Maybe this issue is addressed.

>I have Q2007 Dlx, under Vista & IE7. I did the One Step Update on Sunday &
>Monday, but my Help is still broken.
>
>> The following Answer to this problem has just been posted on the Quicken
>> Site. Jon Reinhardt
>>
>> It is very important for the security of your data that you update
>> Quicken 2008 to the latest release (QW08R5patch). The QW08R5patch
>> includes the important security update. It is just as important that you
>> install the security update supplied by Microsoft. Together, these
>> security updates protect your data against a security vulnerability that
>> Intuit discovered in some Microsoft Windows-based programs.
>>
>> We have identified a solution for the following products:
>>
>> a.. Quicken 2008 (Deluxe, Premier, and Home & Business)
>> b.. Quicken 2007 (Starter Edition, Deluxe, Premier, and Home & Business)
>>
>>
>> To resolve this issue for the above listed products, please complete a
>> One Step Update within the Quicken Product by clicking on Online from the
>> menu bar, and select One Step Update, then click Update Now in the One
>> Step Update Settings window. After the update is complete you will be
>> able to view the help topics once again.
>>
>> Note: If you have already completed a One Step Update today, you will
>> need to perform another One Step Update tomorrow as the One Step Update
>> only looks for program updates once per day.
>>
>> If you are using a product other than ones listed above, and use
>> Microsoft Internet Explorer 7, you will find that you are still unable to
>> view the Quicken Help topics. But you can still get all the information
>> right here by searching the Quicken Support site. After selecting your
>> version of Quicken, you can search the same way you search the Help, and
>> you will find the same helpful answers and more.
>>
>>> Hi all:
>>>
>>> I don't use the built-in Quicken Help feature very often but today I
>>> did, and it seems to be broken. Clicking on "Quicken Help" in the
>>> drop-down menus brings up the "Quicken Personal Financial Software
>>> Help" window properly. I can select any of the the tabs available -
>>> Contents, Index or Search - and that works OK. However, actually
>>> selecting a topic to view brings up an Internet Explorer Script Error
>>> window - access denied - and selecting either the Yes or No button in
>>> the error window results in the right hand pane of the Help program
>>> telling me "This program cannot display the webpage."
>>>
>>> Anybody else experiencing this problem?
>>>
>>> TIA
>>>
>>> Tom Young
>>>
>>
>



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