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Quicken Help is broken?

 

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Subject Author Date
Quicken Help is broken? TomYoung 12-18-2007
Posted by Laura on December 27, 2007, 9:42 am
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Since you are not using IE7 why don't you just uninstall it and revert back
to IE6?

>I am using Q 2006 Deluxe. Although IE7 is on my system, Firefox is my
> default browser.(I only open IE7 from within Firefox via IEView for a
> couple web sites that do not display properly in Firefox).
>
> My interpretation of the last paragraph in the response immediately
> below would be that help should work with my set up, but it does not.
>
> Is my interpretation correct...is there something else I can/should do
> to get help working from within Q 2006?
>
> TIA...
> Jim
>>> The following Answer to this problem has just been posted on the Quicken
>>> Site. Jon Reinhardt
>>>
>>> It is very important for the security of your data that you update
>>> Quicken
>>> 2008 to the latest release (QW08R5patch). The QW08R5patch includes the
>>> important security update. It is just as important that you install the
>>> security update supplied by Microsoft. Together, these security updates
>>> protect your data against a security vulnerability that Intuit
>>> discovered
>>> in some Microsoft Windows-based programs.
>>>
>>> We have identified a solution for the following products:
>>>
>>> a.. Quicken 2008 (Deluxe, Premier, and Home & Business)
>>> b.. Quicken 2007 (Starter Edition, Deluxe, Premier, and Home &
>>> Business)
>>>
>>>
>>> To resolve this issue for the above listed products, please complete a
>>> One
>>> Step Update within the Quicken Product by clicking on Online from the
>>> menu
>>> bar, and select One Step Update, then click Update Now in the One Step
>>> Update Settings window. After the update is complete you will be able
>>> to
>>> view the help topics once again.
>>>
>>> Note: If you have already completed a One Step Update today, you will
>>> need to perform another One Step Update tomorrow as the One Step Update
>>> only looks for program updates once per day.
>>>
>>> If you are using a product other than ones listed above, and use
>>> Microsoft
>>> Internet Explorer 7, you will find that you are still unable to view
>>> the
>>> Quicken Help topics. But you can still get all the information right
>>> here
>>> by searching the Quicken Support site. After selecting your version of
>>> Quicken, you can search the same way you search the Help, and you will
>>> find the same helpful answers and more.
>>>
>>>> Hi all:
>>>>
>>>> I don't use the built-in Quicken Help feature very often but today I
>>>> did, and it seems to be broken. Clicking on "Quicken Help" in the
>>>> drop-down menus brings up the "Quicken Personal Financial Software
>>>> Help" window properly. I can select any of the the tabs available -
>>>> Contents, Index or Search - and that works OK. However, actually
>>>> selecting a topic to view brings up an Internet Explorer Script Error
>>>> window - access denied - and selecting either the Yes or No button in
>>>> the error window results in the right hand pane of the Help program
>>>> telling me "This program cannot display the webpage."
>>>>
>>>> Anybody else experiencing this problem?
>>>>
>>>> TIA
>>>>
>>>> Tom Young
>>>>
>>>



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