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Subject Author Date
Quicken news broken - CEO doesn't care P.Schuman 09-17-2007
Posted by P.Schuman on September 17, 2007, 4:19 pm
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 Here is the reply to a letter I sent directly to the CEO and other senior
executive staff... pretty much useless & clueless.
----
Recently you requested assistance from Quicken Customer Care. Below is a summary
of your request and our response. We are committed to resolving this issue to
your complete satisfaction.

Thank you for allowing us to be of service to you.


Subject
Problem with "Headlines" feature in Quicken.

Discussion Thread
Response (Ashish) 09/17/2007 11:36 AM
Dear (deleted),

Thank you for contacting Quicken Customer Care.

My Name is Ashish Chanan. I am handling your issue. I have got your letter which
you have sent to us. I have tried to search your phone number but I was not able
to find any. If you can call 520-901-3000 ext 03007 and leave a message with
Issue number (deleted), Your name, Phone number and Date and Time when you want
me to call you to discuss your concerns with the Quicken product. I would like
to tell you that we are aware of this issue and we are working on it. I regret
the inconvenience caused to you. I will be waiting for your call and then I will
give you the call back.

If you need additional assistance, please reply to this e-mail or visit our
support site at http://support.quicken.intuit.com where you can search our
knowledge base or chat live with an agent. Have a great day and thank you for
using Quicken!

Respectfully,

Ashish
Quicken Customer Care

Protect your most important data and put your mind at ease. Try Quicken Online
Backup FREE for 30 Days

Intuit Inc., 2800 E. Commerce Center Place, Tucson, AZ 85706



Posted by Hank Arnold (MVP) on September 18, 2007, 6:46 am
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 Why do you say that?? Have you tried the number he gave???? Looks to me
like they are reaching out to you...

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services

P.Schuman wrote:
> Here is the reply to a letter I sent directly to the CEO and other senior
> executive staff... pretty much useless & clueless.
> ----
> Recently you requested assistance from Quicken Customer Care. Below is a
summary
> of your request and our response. We are committed to resolving this issue to
> your complete satisfaction.
>
> Thank you for allowing us to be of service to you.
>
>
> Subject
> Problem with "Headlines" feature in Quicken.
>
> Discussion Thread
> Response (Ashish) 09/17/2007 11:36 AM
> Dear (deleted),
>
> Thank you for contacting Quicken Customer Care.
>
> My Name is Ashish Chanan. I am handling your issue. I have got your letter
which
> you have sent to us. I have tried to search your phone number but I was not
able
> to find any. If you can call 520-901-3000 ext 03007 and leave a message with
> Issue number (deleted), Your name, Phone number and Date and Time when you want
> me to call you to discuss your concerns with the Quicken product. I would like
> to tell you that we are aware of this issue and we are working on it. I regret
> the inconvenience caused to you. I will be waiting for your call and then I
will
> give you the call back.
>
> If you need additional assistance, please reply to this e-mail or visit our
> support site at http://support.quicken.intuit.com where you can search our
> knowledge base or chat live with an agent. Have a great day and thank you for
> using Quicken!
>
> Respectfully,
>
> Ashish
> Quicken Customer Care
>
> Protect your most important data and put your mind at ease. Try Quicken Online
> Backup FREE for 30 Days
>
> Intuit Inc., 2800 E. Commerce Center Place, Tucson, AZ 85706
>
>

Posted by L on September 18, 2007, 8:11 am
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> Here is the reply to a letter I sent directly to the CEO and other senior
> executive staff... pretty much useless & clueless.

Believe me, I have done my own ranting about Intuit. But, for a proper rant,
you should not have included a letter that belied your assumption.

"We are committed to resolving this issue to your complete satisfaction."

"My Name is Ashish Chanan. I am handling your issue. I have got your letter
which you have sent to us. I have tried to search your phone number but I
was not able to find any."

"leave a message with ......Your name, Phone number and Date and Time when
you want me to call you to discuss your concerns"

"we are aware of this issue and we are working on it. I regret
the inconvenience caused to you. I will be waiting for your call and then I
will give you the call back."

Now, I'm not sure if the CEO cares or not, but it seems Ashish from customer
service does! And that sure doesn't add credibility to your post.



Posted by sharx35 on September 19, 2007, 5:21 am
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>> Here is the reply to a letter I sent directly to the CEO and other senior
>> executive staff... pretty much useless & clueless.
>
> Believe me, I have done my own ranting about Intuit. But, for a proper rant,
you should not have
> included a letter that belied your assumption.
>
> "We are committed to resolving this issue to your complete satisfaction."
>
> "My Name is Ashish Chanan. I am handling your issue. I have got your letter
which you have sent to us.
> I have tried to search your phone number but I was not able to find any."
>
> "leave a message with ......Your name, Phone number and Date and Time when you
want me to call you to
> discuss your concerns"
>
> "we are aware of this issue and we are working on it. I regret
> the inconvenience caused to you. I will be waiting for your call and then I
will give you the call
> back."
>
> Now, I'm not sure if the CEO cares or not, but it seems Ashish from customer
service does! And that
> sure doesn't add credibility to your post.
>

Bullshit. Why did they simply not reply to him IN WRITING, rather than try to
dodge the issue by
complicating it by requiring a return phone call?






Posted by az willie on September 19, 2007, 12:55 pm
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>>> Here is the reply to a letter I sent directly to the CEO and other
>>> senior executive staff... pretty much useless & clueless.
>>
>> Believe me, I have done my own ranting about Intuit. But, for a
>> proper rant, you should not have included a letter that belied your
>> assumption.
>>
>> "We are committed to resolving this issue to your complete
>> satisfaction."
>>
>> "My Name is Ashish Chanan. I am handling your issue. I have got your
>> letter which you have sent to us. I have tried to search your phone
>> number but I was not able to find any."
>>
>> "leave a message with ......Your name, Phone number and Date and Time
>> when you want me to call you to discuss your concerns"
>>
>> "we are aware of this issue and we are working on it. I regret
>> the inconvenience caused to you. I will be waiting for your call and
>> then I will give you the call back."
>>
>> Now, I'm not sure if the CEO cares or not, but it seems Ashish from
>> customer service does! And that sure doesn't add credibility to your
>> post.
>>
>
> Bullshit. Why did they simply not reply to him IN WRITING, rather than
> try to dodge the issue by complicating it by requiring a return phone
> call?
>
>
>
>
>
>

==================
Umm it appears they did reply in writing ... they said they were aware of
the issue and were working on it.

They did NOT require a return phone call ... they asked for his phone
number so THEY could call him and work with him on his problem.

What more could they reasonably do? You expect them to send someone to
his house?

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