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Subject Author Date
Quicken news broken - CEO doesn't care P.Schuman 09-17-2007
Posted by sharx35 on September 19, 2007, 9:38 pm
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>
>>>> Here is the reply to a letter I sent directly to the CEO and other
>>>> senior executive staff... pretty much useless & clueless.
>>>
>>> Believe me, I have done my own ranting about Intuit. But, for a
>>> proper rant, you should not have included a letter that belied your
>>> assumption.
>>>
>>> "We are committed to resolving this issue to your complete
>>> satisfaction."
>>>
>>> "My Name is Ashish Chanan. I am handling your issue. I have got your
>>> letter which you have sent to us. I have tried to search your phone
>>> number but I was not able to find any."
>>>
>>> "leave a message with ......Your name, Phone number and Date and Time
>>> when you want me to call you to discuss your concerns"
>>>
>>> "we are aware of this issue and we are working on it. I regret
>>> the inconvenience caused to you. I will be waiting for your call and
>>> then I will give you the call back."
>>>
>>> Now, I'm not sure if the CEO cares or not, but it seems Ashish from
>>> customer service does! And that sure doesn't add credibility to your
>>> post.
>>>
>>
>> Bullshit. Why did they simply not reply to him IN WRITING, rather than
>> try to dodge the issue by complicating it by requiring a return phone
>> call?
>>
>>
>>
>>
>>
>>
>
> ==================
> Umm it appears they did reply in writing ... they said they were aware of
> the issue and were working on it.
>
> They did NOT require a return phone call ... they asked for his phone
> number so THEY could call him and work with him on his problem.
>
> What more could they reasonably do? You expect them to send someone to
> his house?

They could have written, as they did, acknowledging his problem. THEN, they
could have WRITTEN him with
the answers. That way, he would have had the answers IN WRITING, above someone's
name. Then, if there
were STILL problems, there would have been evidence allowing an asskicking.
THEIR way, communicating
verbally, would allow no follow-up asskicking unless he taped all the phone
calls.





Posted by P.Schuman on September 19, 2007, 10:43 pm
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 folks - I wrote the CEO of the company on paper - in a formal letter -
and I get back a "canned" reply from "customer service" rep ?

hey - that's how my status meetings go
- what's the issue, who's working on it, what's being done, what's the
resolution

it was the corp brush off -
1 - are the NEWS working yet ?
2 - does ANYONE know why they are not, either here, or on the Quicken forum,
anywhere ?



Posted by Hank Arnold (MVP) on September 21, 2007, 6:00 am
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P.Schuman wrote:
> folks - I wrote the CEO of the company on paper - in a formal letter -
> and I get back a "canned" reply from "customer service" rep ?
>
> hey - that's how my status meetings go
> - what's the issue, who's working on it, what's being done, what's the
> resolution
>
> it was the corp brush off -
> 1 - are the NEWS working yet ?
> 2 - does ANYONE know why they are not, either here, or on the Quicken forum,
> anywhere ?
>
>
You really expect the CEO of a major corporation to respond directly to
every person who complains about a broken link????

You actually got a response from them. That puts you way ahead of almost
everyone else....

--

Regards,
Hank Arnold
Microsoft MVP
Windows Server - Directory Services

Posted by DG on September 22, 2007, 8:09 am
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Sounds like typical Indian speak or the like...very polite, but no idea at
all of what they are talking about. They'll "polite" you to death (or until
you hang up).


> Here is the reply to a letter I sent directly to the CEO and other senior
> executive staff... pretty much useless & clueless.
> ----
> Recently you requested assistance from Quicken Customer Care. Below is a
> summary
> of your request and our response. We are committed to resolving this issue
> to
> your complete satisfaction.
>
> Thank you for allowing us to be of service to you.
>
>
> Subject
> Problem with "Headlines" feature in Quicken.
>
> Discussion Thread
> Response (Ashish) 09/17/2007 11:36 AM
> Dear (deleted),
>
> Thank you for contacting Quicken Customer Care.
>
> My Name is Ashish Chanan. I am handling your issue. I have got your letter
> which
> you have sent to us. I have tried to search your phone number but I was
> not able
> to find any. If you can call 520-901-3000 ext 03007 and leave a message
> with
> Issue number (deleted), Your name, Phone number and Date and Time when you
> want
> me to call you to discuss your concerns with the Quicken product. I would
> like
> to tell you that we are aware of this issue and we are working on it. I
> regret
> the inconvenience caused to you. I will be waiting for your call and then
> I will
> give you the call back.
>
Sounds like typical Indian speak or the like...very polite, but no idea at
all of what they are talking about. They'll "polite" you to death (or until
you hang up).


> Here is the reply to a letter I sent directly to the CEO and other senior
> executive staff... pretty much useless & clueless.
> ----
> Recently you requested assistance from Quicken Customer Care. Below is a
> summary
> of your request and our response. We are committed to resolving this issue
> to
> your complete satisfaction.
>
> Thank you for allowing us to be of service to you.
>
>
> Subject
> Problem with "Headlines" feature in Quicken.
>
> Discussion Thread
> Response (Ashish) 09/17/2007 11:36 AM
> Dear (deleted),
>
> Thank you for contacting Quicken Customer Care.
>
> My Name is Ashish Chanan. I am handling your issue. I have got your letter
> which
> you have sent to us. I have tried to search your phone number but I was
> not able
> to find any. If you can call 520-901-3000 ext 03007 and leave a message
> with
> Issue number (deleted), Your name, Phone number and Date and Time when you
> want
> me to call you to discuss your concerns with the Quicken product. I would
> like
> to tell you that we are aware of this issue and we are working on it. I
> regret
> the inconvenience caused to you. I will be waiting for your call and then
> I will
> give you the call back.
>
> If you need additional assistance, please reply to this e-mail or visit
> our
> support site at http://support.quicken.intuit.com where you can search our
> knowledge base or chat live with an agent. Have a great day and thank you
> for
> using Quicken!
>
> Respectfully,
>
> Ashish
> Quicken Customer Care
>
> Protect your most important data and put your mind at ease. Try Quicken
> Online
> Backup FREE for 30 Days
>
> Intuit Inc., 2800 E. Commerce Center Place, Tucson, AZ 85706
>
>



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