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Posted by Han on May 5, 2006, 9:50 pm
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@i39g2000cwa.googlegroups.com:
Sorry for snipping your excellent explanations.
I am not used to be made a fool of (like this time by Citibank), and that's
what happened.
In fact, I experienced that charges, made according to the letter of an
agreement, waived when I explained what had happened. For instance, it was
not clear to me that Discover was going to take 3 months or more to make
the switch to automatic payments of the outstanding balance. They hit me
with late fees and charges. I explained that I didn't realize that it
would take so long, and had not seen any letter explaining that fact. They
waived/refunded all the charges, and it didn't take much convincing. Ok,
so they might have thought that my business was worth something.
--
Best regards
Han
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