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Posted by Laura on April 7, 2008, 6:31 pm
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Are you able to log onto your account at the cc company's website? Usually
if you can do that then setting up Q goes easier.
> Thanks John. I finally managed to get the software to download my
> information from the bank by simply clicking through the error messages.
> No asking for password resets or anything. However it is doing the same
> thing with some of my credit card accounts. Clicking through the error
> messages does not work here. I'm sure there is a workaround. Any ideas?
> It's too bad there are so many crooks around that force these banks to put
> up so many security barriers. It just makes it more difficult for honest
> people who want to simplify part of their life. Thanks again.
>> RJB wrote:
>>> Thanks, guys. I bought Q08 and it will not open the older files I
>>> have. I decided to just start over and when I get to the step where I
>>> connect to my bank to download information it prompts me to change my
>>> password. When I try to do this the software only allows me to enter
>>> 4 characters/letters and my bank needs a password between 7 and 32
>>> characters letters. I can't do anything beyond this point. Any ideas?
>>
>> The rules for editing passwords are supplied by your financial
>> institution to Intiuit, which makes them available to Quicken. When a
>> financial institution is new, or their password rules have recently
>> changed, there is often a delay getting the info to Intuit and on to
>> Quicken. [There's nothing much you can do about this but wait, though on
>> occasion Intuit has agreed to look into the matter for a specific
>> financial institution.]
>>
>> Be certain you are using the correct Financial Institution name; some
>> fi's have names that sound like other fi's, and some fi's have more than
>> one name for Quicken use depending on the account type.
>>
>> If the fi has been downloading for some time and their password rules are
>> old enough, then it's possible you just don't have the current rules on
>> your pc (they should get updated via One Step Updates).
>>
>> You should make sure you have the most current release of Quicken
>> installed (R6 for Q2008, I believe).
>>
>> Try doing a One Step Update with nothing selected for downloading.
>>
>> You should also consider calling your financial institution and speaking
>> with their Quicken tech-support department to see if they have know
>> anything about the problem.
>>
>> --
>>
>> John Pollard
>> First initial underscore Last name at mchsi dot com
>> Please reply to newsgroup
>>
>
>
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