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Posted by Diggg on June 27, 2006, 12:04 am
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So this customer uses my service and gives me $40.
1 Quicken -> Service Business Account Receivable -> Invoice for $40
2 Quicken -> Service Business Account Receivable -> Payment for $40
3 Cash -> Add $40 (from 2)
And this guy decides he's not happy with the service and I proceed to give
him a full refund. How do I go about doing this?
When I follow the Quicken way to do the refund..
[quote]
Record a return
1.. Choose Business menu > Go to Business Center.
2.. On the My Data tab, in the Business Accounts snapshot, select the
invoice/receivables account that you use to track this customer's payments
and invoices.
3.. On the toolbar, choose Create New menu > Credit.
Quicken displays the Credit form.
4.. In the Credit dialog, enter the customer name, the project/job, the
returned items, and any additional information.
Quicken associates the credit amount with the customer name. When you
enter the customer's name in the Customer Payment dialog, the credit is
displayed in the Total to Apply field.
5.. Click Refund.
The Refund dialog should only be used in cases when you have already
received payment for an invoice and now you want to return cash or, in the
case of an overpayment, to refund the cash balance.
6.. Fill out the Refund dialog and then click Enter to display the
invoices/receivables register.
7.. In the invoices/receivables register, select the credit and click
Form.
8.. Click Receive Payments to display the Customer Payment form, which
shows the credit amount and a check mark next to the refund to which it will
be applied.
9.. Click Enter to link the refund to the credit.
[/quote]
what happens in the end is that my cash account balance remains the same! Am
I doing something wrong?
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