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Posted by P.Schuman on January 12, 2007, 1:33 pm
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I don't know what else to look for.....
Just tried deactivating & then activating the account.
It establishes the online access,
but fails to download holdings, balances, & recent activity.
Am running IE 7.0 and Firefox 2.0
Tried with SSL 2.0 enabled or disabled - no difference...
While keeping SSL 3.0 enabled.
Can access the download website with SSL 3.0 - http://ofx.schwab.com
password is 7 chars - has worked for years, along with ID.
Can access Schwab website with same ID + password just fine.
I'm still wondering if that latest mysterious Quicken 2004 software
download
did something that is causing a problem for Schwab, but not the others
?
Anyway - this is my main brokerage account... and I'm getting nervous.
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Posted by Bob Wang on January 12, 2007, 11:49 am
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This may be totally unrelated, but when I was getting OL-332-A errors with
Schwab it was because my password was more than 8 characters in length.
Bob
>>>
I am using Quicken 2004, and everything has been working fine.
However, for the past couple of days, my Schwab direct download has
failed.
The direct connect is working for my Chase, Fidelity, TRowe & Vanguard,
but my Schwab has started failing the last couple of days.... OL-293A
Don't know if it is my local config,
the recent software download to Quicken 2004,
or something at Schwab.
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Posted by Joe Farruggio on January 13, 2007, 9:13 pm
Please log in for more thread options Bob Wang wrote:
> This may be totally unrelated, but when I was getting OL-332-A errors with
> Schwab it was because my password was more than 8 characters in length.
>
> Bob
>
> I am using Quicken 2004, and everything has been working fine.
> However, for the past couple of days, my Schwab direct download has
> failed.
> The direct connect is working for my Chase, Fidelity, TRowe & Vanguard,
>
> but my Schwab has started failing the last couple of days.... OL-293A
>
> Don't know if it is my local config,
> the recent software download to Quicken 2004,
> or something at Schwab.
>
>
Joe Farruggio wrote:
The quicken help site has a message that the download server is down.
This message has been up for the past 2 weeks. My system just exits
quicken whenever i try to download from schwab.
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Posted by P.Schuman on January 12, 2007, 3:55 pm
Please log in for more thread options here's the reply from Schwab -
Basically - they have installed a new system,
and the old "all numeric" IDs are not allowed !!
ie - the entire world of SSN that was used for IDs, is now void !!
NICE huh - not even a note on the website or anything - GREAT !!
----
Thank you for your email. I can certainly address your inquiry.
There have been several reports of errors with Quicken since the
migration of the online servers to a new operating system. Our
Technical Support Team is aware of the issue and they are working on a
resolution. I apologize for any inconvenience this has caused.
However, there are several ways for us to troubleshoot this issue and
work around it. Many users have reported that changing the Login ID
has resolved the error. In fact, we have yet to see that workaround
fail. To change your Login ID please follow these steps:
1. Once you are logged onto your accounts, click on the Customer
Service link.
2. Click on the Update Login ID link under the "Update my profile"
heading.
3. Click on the "change" link next to Login ID, under the Schwab.com
Access and Account List heading.
When setting up a Login ID, the following guidelines apply:
- Must be 6 - 20 characters.
- Must include at least 1 letter.
- Can include only letters (MYLOGINID) but not all numbers (1234567).
- Login IDs are confidential and should be easily remembered. For
your privacy and protection, please do not embed your account number or
social security number in your Login ID.
If this suggested remedy does not resolve the issue, I recommend
consulting with a Technical Support representative to walk you through
other possible fixes. Is there a convenient time and number where I
can reach you? I'd be happy to call and connect you with our Technical
Support group for assistance. If you prefer, you may also contact the
Technical Support group directly at 800-433-9196. Representatives are
available:
*8:00 a.m. - 2:00 a.m. Eastern Time, Monday through Friday;
*9:00 a.m. - 7:30 p.m. Eastern Time, Saturday;
*11:00 a.m. - 8:30 p.m. Eastern Time, Sunday.
Mr. Schuman, if you have additional questions, please feel free to
reply to this email. Thank you for your business.
Sincerely,
Lori Locke
Email Customer Service Representative
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Posted by P.Schuman on January 12, 2007, 3:56 pm
Please log in for more thread options here's the reply from Schwab -
Basically - they have installed a new system,
and the old "all numeric" IDs are not allowed !!
ie - the entire world of SSN that was used for IDs, is now void !!
NICE huh - not even a note on the website or anything - GREAT !!
----
Thank you for your email. I can certainly address your inquiry.
There have been several reports of errors with Quicken since the
migration of the online servers to a new operating system. Our
Technical Support Team is aware of the issue and they are working on a
resolution. I apologize for any inconvenience this has caused.
However, there are several ways for us to troubleshoot this issue and
work around it. Many users have reported that changing the Login ID
has resolved the error. In fact, we have yet to see that workaround
fail. To change your Login ID please follow these steps:
1. Once you are logged onto your accounts, click on the Customer
Service link.
2. Click on the Update Login ID link under the "Update my profile"
heading.
3. Click on the "change" link next to Login ID, under the Schwab.com
Access and Account List heading.
When setting up a Login ID, the following guidelines apply:
- Must be 6 - 20 characters.
- Must include at least 1 letter.
- Can include only letters (MYLOGINID) but not all numbers (1234567).
- Login IDs are confidential and should be easily remembered. For
your privacy and protection, please do not embed your account number or
social security number in your Login ID.
If this suggested remedy does not resolve the issue, I recommend
consulting with a Technical Support representative to walk you through
other possible fixes. Is there a convenient time and number where I
can reach you? I'd be happy to call and connect you with our Technical
Support group for assistance. If you prefer, you may also contact the
Technical Support group directly at 800-433-9196. Representatives are
available:
*8:00 a.m. - 2:00 a.m. Eastern Time, Monday through Friday;
*9:00 a.m. - 7:30 p.m. Eastern Time, Saturday;
*11:00 a.m. - 8:30 p.m. Eastern Time, Sunday.
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