Scrolling issue

Posted by mookie on June 15, 2007, 6:09 pm

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The background: Quicken 2006 Premier QA5. Vista Ultimate. Everything
worked perfectly until I replaced the wired keyboard & mouse with a
Microsoft Wireless Intellimouse 2.0 and Microsoft Wireless Desktop Elite
keyboard. This is a mouse issue only - the keyboard works fine. When I use
the scrolling wheel on the mouse, registers in Quicken will only scroll up
regardless of the direction of the mouse. This is a Quicken phenomena only.
Interestingly enough, the scroll wheel on the keyboard works properly. In
contacting Microsoft, they keep repeating they do not support third party
software. When I finally convinced them that this was not an issue till
their product was introduced, they offered to buy the product back. Has
anyone experienced an issue like this? And, hopefully got it cured?

Thanks.
Rich

Posted by Scott on June 16, 2007, 10:03 am

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I'm running Quicken H&B 2007 on Vista, MS Intellimouse 2.0, and have
same issue. I didn't have the issue with WinXP and Quicken 2006, not
sure if I had Quicken 2007 installed on the XP box.

>The background: Quicken 2006 Premier QA5. Vista Ultimate. Everything

>worked perfectly until I replaced the wired keyboard & mouse with a

>Microsoft Wireless Intellimouse 2.0 and Microsoft Wireless Desktop Elite

>keyboard. This is a mouse issue only - the keyboard works fine. When I use

>the scrolling wheel on the mouse, registers in Quicken will only scroll up

>regardless of the direction of the mouse. This is a Quicken phenomena only.

>Interestingly enough, the scroll wheel on the keyboard works properly. In

>contacting Microsoft, they keep repeating they do not support third party

>software. When I finally convinced them that this was not an issue till

>their product was introduced, they offered to buy the product back. Has

>anyone experienced an issue like this? And, hopefully got it cured?

>Thanks.

>Rich

Posted by mookie on June 16, 2007, 11:12 am

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So I am not going nuts..... When I was XP, I used a Logitech wireless
set-up & had no trouble. Bought a new machine and ...... I have searched
Intuit's FAQ's and Support pages to no avail. Hmmm....

> I'm running Quicken H&B 2007 on Vista, MS Intellimouse 2.0, and have

> same issue. I didn't have the issue with WinXP and Quicken 2006, not

> sure if I had Quicken 2007 installed on the XP box.

>>The background: Quicken 2006 Premier QA5. Vista Ultimate. Everything

>>worked perfectly until I replaced the wired keyboard & mouse with a

>>Microsoft Wireless Intellimouse 2.0 and Microsoft Wireless Desktop Elite

>>keyboard. This is a mouse issue only - the keyboard works fine. When I

>>use

>>the scrolling wheel on the mouse, registers in Quicken will only scroll up

>>regardless of the direction of the mouse. This is a Quicken phenomena

>>only.

>>Interestingly enough, the scroll wheel on the keyboard works properly. In

>>contacting Microsoft, they keep repeating they do not support third party

>>software. When I finally convinced them that this was not an issue till

>>their product was introduced, they offered to buy the product back. Has

>>anyone experienced an issue like this? And, hopefully got it cured?

>>Thanks.

>>Rich

Posted by Arnie Goetchius on June 16, 2007, 12:20 pm

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FWIW and to confirm your previous setup, I have Quicken H&B 2007 Rel 5
installed on Windows XP sp2 with latest updates and am having no
problem with the scrolling wheel on a Logitech Wireless mouse.

mookie wrote:

> So I am not going nuts..... When I was XP, I used a Logitech wireless

> set-up & had no trouble. Bought a new machine and ...... I have

> searched Intuit's FAQ's and Support pages to no avail. Hmmm....

>> I'm running Quicken H&B 2007 on Vista, MS Intellimouse 2.0, and have

>> same issue. I didn't have the issue with WinXP and Quicken 2006, not

>> sure if I had Quicken 2007 installed on the XP box.

>>> The background: Quicken 2006 Premier QA5. Vista Ultimate. Everything

>>> worked perfectly until I replaced the wired keyboard & mouse with a

>>> Microsoft Wireless Intellimouse 2.0 and Microsoft Wireless Desktop Elite

>>> keyboard. This is a mouse issue only - the keyboard works fine.

>>> When I use

>>> the scrolling wheel on the mouse, registers in Quicken will only

>>> scroll up

>>> regardless of the direction of the mouse. This is a Quicken

>>> phenomena only.

>>> Interestingly enough, the scroll wheel on the keyboard works

>>> properly. In

>>> contacting Microsoft, they keep repeating they do not support third

>>> party

>>> software. When I finally convinced them that this was not an issue till

>>> their product was introduced, they offered to buy the product back. Has

>>> anyone experienced an issue like this? And, hopefully got it cured?

>>>

>>> Thanks.

>>> Rich

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