Setup screen

Posted by Nemo on February 18, 2009, 4:30 pm

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WXP Q user 15 years

Recently I have found that when opening Q from a reboot (or maybe from
hibernate mode) It sometimes goes to the Setup screen, with all my settings
erased and the default settings in use. It's very annoying to have to reset
multiple choices.

Any suggestions as to why this is happening?

Posted by R. C. White on February 19, 2009, 11:13 am

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Hi, Nemo.

Inline...

> WXP Q user 15 years

Great! Which version are you using now. Q2006? Q2009? Deluxe? H&B?
Release 4?

Which Windows version. Since you posted using OE, I assume you are running
WinXP x86, fully updated with the SP3, etc. Correct?

> Recently I have found that when opening Q from a reboot (or maybe from

> hibernate mode) It sometimes goes to the Setup screen, with all my

> settings

> erased and the default settings in use. It's very annoying to have to

> reset

> multiple choices.

How do you start Quicken? By clicking on your QDF file? (Do you have
multiple Quicken filesets?) Or by clicking on the .exe file in Windows
Explorer? Or from a desktop icon: does that icon point to QDF or EXE? Or
do you start in some other way? Have you recently tweaked Quicken's
preferences?

> Any suggestions as to why this is happening?

It should not be happening, obviously. And it is not happening to most of
us. So what is different about your computer? Laptop or desktop? New
computer or veteran? Anti-virus/anti-malware programs? Is Quicken
installed in Program Files, or in some other location?

Sorry to ask so many questions, Nemo. Just trying to narrow down the "my
car won't start; what's wrong?" possibilities. :^}

RC
--
R. C. White, CPA
San Marcos, TX
(Retired. No longer licensed to practice public accounting.)
rc@grandecom.net
Microsoft Windows MVP
(Using Quicken Deluxe 2009 and Windows Live Mail in Win7 x64)

Posted by SunCityCal on February 20, 2009, 3:33 pm

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> WXP Q user 15 years

> Recently I have found that when opening Q from a reboot (or maybe from

> hibernate mode) It sometimes goes to the Setup screen, with all my settin=

> erased and the default settings in use. It's very annoying to have to res=

> multiple choices.

> Any suggestions as to why this is happening?

I have found this happening more and more often to people I help with
Quicken problems. Does not seem to matter if it is Q.2008 or Q.2009.
I find that just going to file/open and choosing your regular file
brings back your usual data with all the settings still intact.