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Posted by Phil Schuman on November 8, 2006, 8:57 pm
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> > Yesterday afternoon, around 1:20pm,
> > I made some exchanges in my T.Rowe mutual funds portfolio.
> >
> > Today I brought up Quicken to review the new balances,
> > but nothing was changed.
> > I went to the website, and the activity was still listed as "pending".
> > Then I called to check.... the exchanges had gone thru,
> > but for some reason are "not" being reflected on the website,
> > or in the Quicken downloads.
> >
> > There must be some delay in creating the account activity shadow files,
> > and the Web & Quicken don't get updated for a day so so ?
> >
> > Has this changed recently ?
> >
> >
<snip'd from T.R.P. email dialog>
Thank you for your e-mail to T. Rowe Price.
Recently, certain investors were experiencing technical difficulties
after placing a trade (i.e., exchange) on our Web site on November 6,
2006; for the same reason, there was a delay in posting these
transactions in Quicken. We are aware of this matter, and we are working
to promptly correct this error. Be assured that this is not a reflection
of the transaction service you will normally receive, and we regret any
inconvenience this issue may have caused for you. Once we have resolved
the matter, you will see on our Web site that you exchanged from
your International Stock Fund account into a new Latin America Fund
account with a trade date of November 6.
We hope this information is helpful. In the meantime, if you have any
other questions, please e-mail us again. You can also call a customer
service representative at 1-800-225-5132. Representatives are available
Monday through Friday from 7 a.m. to 12 a.m. ET and Saturday and Sunday
from 8:30 a.m. to 5 p.m. ET.
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