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Trouble w/ User Acct Management on Quicken Sites? David A. Lessnau 08-29-2007
Posted by David A. Lessnau on August 29, 2007, 6:04 pm
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Anyone else having trouble with managing their user accounts on the various
Quicken sites? When I try to access My Account, I log in and it presents me
with a page showing all the required fields I'm currently missing. I fill
in the fields, hit Submit, and nada. In Firefox, it just puts me back on
the same page. In IE, it adds a blurb saying:

"Sorry, we are currently experiencing technical difficulties. Please try
again later or <a href="http://www.intuit.com/support">contact customer
service</a>."

I've tried this on two physical machines using Vista and XP SP2 using both
browsers. I've also tried two virtual machines (Vista w/ no antivirus stuff
and XP with it). All the same. I emailed Intuit and their response was
basically that they don't think there's anything wrong on their end and I
should turn off all my antivirus/firewall stuff and try again.

Could someone here try signing on to their online account on a Quicken site
and seeing what happens?

Dave


Posted by David A. Lessnau on August 29, 2007, 6:07 pm
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Oops. I forgot to mention that I tried going to Quicken's site within
Quicken 2005 (using their embedded browser). All that did was instantly
kill and close Quicken itself.

Dave




> Anyone else having trouble with managing their user accounts on the
> various Quicken sites? When I try to access My Account, I log in and it
> presents me with a page showing all the required fields I'm currently
> missing. I fill in the fields, hit Submit, and nada. In Firefox, it just
> puts me back on the same page. In IE, it adds a blurb saying:
>
> "Sorry, we are currently experiencing technical difficulties. Please try
> again later or <a href="http://www.intuit.com/support">contact customer
> service</a>."
>
> I've tried this on two physical machines using Vista and XP SP2 using both
> browsers. I've also tried two virtual machines (Vista w/ no antivirus
> stuff and XP with it). All the same. I emailed Intuit and their response
> was basically that they don't think there's anything wrong on their end
> and I should turn off all my antivirus/firewall stuff and try again.
>
> Could someone here try signing on to their online account on a Quicken
> site and seeing what happens?
>
> Dave


Posted by David A. Lessnau on August 29, 2007, 6:26 pm
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Ditto for Ubuntu under a VM.

Dave




> Oops. I forgot to mention that I tried going to Quicken's site within
> Quicken 2005 (using their embedded browser). All that did was instantly
> kill and close Quicken itself.
>
> Dave
>
>
>
>
>> Anyone else having trouble with managing their user accounts on the
>> various Quicken sites? When I try to access My Account, I log in and it
>> presents me with a page showing all the required fields I'm currently
>> missing. I fill in the fields, hit Submit, and nada. In Firefox, it
>> just puts me back on the same page. In IE, it adds a blurb saying:
>>
>> "Sorry, we are currently experiencing technical difficulties. Please try
>> again later or <a href="http://www.intuit.com/support">contact customer
>> service</a>."
>>
>> I've tried this on two physical machines using Vista and XP SP2 using
>> both browsers. I've also tried two virtual machines (Vista w/ no
>> antivirus stuff and XP with it). All the same. I emailed Intuit and
>> their response was basically that they don't think there's anything wrong
>> on their end and I should turn off all my antivirus/firewall stuff and
>> try again.
>>
>> Could someone here try signing on to their online account on a Quicken
>> site and seeing what happens?
>>
>> Dave
>


Posted by David A. Lessnau on August 30, 2007, 8:28 am
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Could someone PLEASE try this and tell me, one way or another, whether it
works? One possible method:

- Go to the Quicken site where your portfolio is stored (assuming you push
it there from within Quicken): http://www.quicken.com/myfinances/
- Click the "My Account" link around the center top of the screen
- Sign in with your standard User ID and Password
- What do you see? Do you get a "Please Complete Your Account" page? If
you do, complete the required information and hit "Save Changes." What
happens?

Thanks.

Dave




> Ditto for Ubuntu under a VM.
>
> Dave
>
>
>
>
>> Oops. I forgot to mention that I tried going to Quicken's site within
>> Quicken 2005 (using their embedded browser). All that did was instantly
>> kill and close Quicken itself.
>>
>> Dave
>>
>>
>>
>>
>>> Anyone else having trouble with managing their user accounts on the
>>> various Quicken sites? When I try to access My Account, I log in and it
>>> presents me with a page showing all the required fields I'm currently
>>> missing. I fill in the fields, hit Submit, and nada. In Firefox, it
>>> just puts me back on the same page. In IE, it adds a blurb saying:
>>>
>>> "Sorry, we are currently experiencing technical difficulties. Please try
>>> again later or <a href="http://www.intuit.com/support">contact customer
>>> service</a>."
>>>
>>> I've tried this on two physical machines using Vista and XP SP2 using
>>> both browsers. I've also tried two virtual machines (Vista w/ no
>>> antivirus stuff and XP with it). All the same. I emailed Intuit and
>>> their response was basically that they don't think there's anything
>>> wrong on their end and I should turn off all my antivirus/firewall stuff
>>> and try again.
>>>
>>> Could someone here try signing on to their online account on a Quicken
>>> site and seeing what happens?
>>>
>>> Dave
>>
>


Posted by John Pollard on August 30, 2007, 11:28 am
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David A. Lessnau wrote:
> Could someone PLEASE try this and tell me, one way or another,
> whether it works? One possible method:
>
> - Go to the Quicken site where your portfolio is stored
> (assuming you
> push it there from within Quicken):
> http://www.quicken.com/myfinances/ - Click the "My Account"
> link around the center top of the screen
> - Sign in with your standard User ID and Password
> - What do you see? Do you get a "Please Complete Your
> Account" page?
> If you do, complete the required information and hit "Save
> Changes." What happens?

I had to fill out the required information once, then all was
ok. I signed out, and signed back in, still no problem.

Never saw the error message you mentioned in your first post.

--
John Pollard
First initial underscore Last name at mchsi dot com
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