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Posted by Bob Wang on December 27, 2006, 5:01 pm
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I changed my password at Charles Schwab to a longer one, and Quicken 2007
H&B no longer downloaded, but would give OL-332-A errors.
Called Schwab tech support, and the agent immediately asked what the length
of my password was.
Turns out one can only use the first 8 (eight) alphanumerics of the "real"
password in Quicken 2007 H&B's Password Vault.
Just in case anyone else has the same problem in the future.
Bob
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Posted by John Pollard on December 27, 2006, 6:42 pm
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Bob Wang wrote:
> I changed my password at Charles Schwab to a longer one,
> and Quicken 2007 H&B no longer downloaded, but would give
> OL-332-A errors.
>
> Called Schwab tech support, and the agent immediately
> asked what the length of my password was.
>
> Turns out one can only use the first 8 (eight)
> alphanumerics of the "real" password in Quicken 2007
> H&B's Password Vault.
>
> Just in case anyone else has the same problem in the
> future.
I don't have Q2007, and don't use Charles Schwab; but I'd like
to encourage you and others to try to clarify this problem. I
don't recall hearing of this before, and I think if it is an
Intuit problem, they will be interested in fixing it. It's not
clear from your explanation (or Schwab's) whether the problem is
a Q2007 problem, a Schwab problem, or a combination of both.
Password criteria are normally supplied electronically by the fi
to Intuit and passed to Quicken when you download.
Did you interpret Schwab to be saying that Q2007 could not
handle more than an 8 character password? If so, aren't a lot
of Q2007 users - even users not dealing with Schwab - going to
be having this problem?
Or is it possible that Schwab has not made their password
requirements correctly available to Intuit/Quicken.
Or ... ?
At least one user of a Quicken version earlier than Q2007
reported successfully using a 31 character password.
Are customers of other fi's besides Schwab not able to use
passwords longer than 8 characters in Quicken in Q2007? In
earlier Quicken versions?
--
John Pollard
First initial underscore Last name at mchsi dot com
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Posted by Bob Wang on December 27, 2006, 7:10 pm
Please log in for more thread options John:
I think the problem *is* specific to Charles Schwab.
My Chase, Citi, and State Farm Bank accounts have passwords longer than 8
characters, and they download just fine in Q2007 H&B.
However, I do have to confess that it was perversely enjoyable to have a
tech support person instantaneously diagnose a problem ;-)
Bob
P.S. *31* character password! Holy flying fingers, Batman.
>>>
I don't have Q2007, and don't use Charles Schwab; but I'd like
to encourage you and others to try to clarify this problem. I
don't recall hearing of this before, and I think if it is an
Intuit problem, they will be interested in fixing it. It's not
clear from your explanation (or Schwab's) whether the problem is
a Q2007 problem, a Schwab problem, or a combination of both.
Password criteria are normally supplied electronically by the fi
to Intuit and passed to Quicken when you download.
Did you interpret Schwab to be saying that Q2007 could not
handle more than an 8 character password? If so, aren't a lot
of Q2007 users - even users not dealing with Schwab - going to
be having this problem?
Or is it possible that Schwab has not made their password
requirements correctly available to Intuit/Quicken.
Or ... ?
At least one user of a Quicken version earlier than Q2007
reported successfully using a 31 character password.
Are customers of other fi's besides Schwab not able to use
passwords longer than 8 characters in Quicken in Q2007? In
earlier Quicken versions?
--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup
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Posted by John Pollard on December 27, 2006, 8:19 pm
Please log in for more thread options Bob Wang wrote:
> John:
>
> I think the problem *is* specific to Charles Schwab.
>
> My Chase, Citi, and State Farm Bank accounts have
> passwords longer than 8 characters, and they download
> just fine in Q2007 H&B.
>
> However, I do have to confess that it was perversely
> enjoyable to have a tech support person instantaneously
> diagnose a problem ;-)
>
> Bob
>
> P.S. *31* character password! Holy flying fingers, Batman.
I too am happy when a financial institution acknowledges a
problem. :)
I just wasn't sure from your explanation, whether Schwab was
saying the problem was theirs, or Quicken's.
(Yes, a 31 character password. And the poster was complaining
that Quicken wouldn't handle the 32 characters that their fi had
allowed.)
--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup
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Posted by Porter Smith on December 27, 2006, 10:29 pm
Please log in for more thread options @attbi_s72:
> Or is it possible that Schwab has not made their password
> requirements correctly available to Intuit/Quicken.
>
> Or ... ?
>
> At least one user of a Quicken version earlier than Q2007
> reported successfully using a 31 character password.
>
> Are customers of other fi's besides Schwab not able to use
> passwords longer than 8 characters in Quicken in Q2007? In
> earlier Quicken versions?
>
I had a similar problem when I was switched from HarrisDirect to E*TRADE.
It turns out that Intuit prevalidates the userid and password before
sending it to the FI for validation. For example if a particlar FI uses
your SSN as the userId and you specify a 5 digit nubmer, Intuit knows it
can't be valid and gives you an error. In my case my password was 6
characters -- perfectly legal when I was with Harris, and
"grandfathered" in when I moved to E*TRADE. But E*TRADE requires a
minimum length of 8 characters. So when Intuit saw my 6 character
password it "knew" it couldn't be valid for E*TRADE and never bothered to
ask; It just gave me an error.
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