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Subject Author Date
TurboTax 2006 No Support for ERROR Howard 02-02-2007
Posted by Howard on February 2, 2007, 1:50 pm
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 I purchased and installed TT06. While it is correctly doing my
federal income tax, it is NOT transferring any W2 income to the state
tax module. An e-mail to TT resulting in TT setting up a call for
Friday between 7 AM and 9AM. Its now 11 AM no call back! No e-mail,
no NOTHING!

Following the support page ALSO didn't fix the problem! That
instructed me to uninstall and reinstall, no change!

Anyone else not getting the support offered?


Posted by jpsga on February 2, 2007, 11:31 pm
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>I purchased and installed TT06. While it is correctly doing my
> federal income tax, it is NOT transferring any W2 income to the state
> tax module. An e-mail to TT resulting in TT setting up a call for
> Friday between 7 AM and 9AM. Its now 11 AM no call back! No e-mail,
> no NOTHING!
>
> Following the support page ALSO didn't fix the problem! That
> instructed me to uninstall and reinstall, no change!
>
> Anyone else not getting the support offered?
>
I wonder if you have set up w2 for state taxes catagorys.
JPS



Posted by Howard on February 4, 2007, 6:11 am
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Turned out a complete removal and install fixed the problem. AND
Intuit finally called about three hours late.

>
installed TT06. While it is correctly doing my
> > federal income tax, it is NOT transferring any W2 income to the state
> > tax module. An e-mail to TT resulting in TT setting up a call for
> > Friday between 7 AM and 9AM. Its now 11 AM no call back! No e-mail,
> > no NOTHING!
>
> > Following the support page ALSO didn't fix the problem! That
> > instructed me to uninstall and reinstall, no change!
>
> > Anyone else not getting the support offered?
>
> I wonder if you have set up w2 for state taxes catagorys.
> JPS



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