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Posted by Jim Jensen on January 30, 2007, 8:14 am
Please log in for more thread options >=20
>>=20
>>=20
>>> I reported my complaint about Chase changing due dates in the post
>>> =
athttp://groups.google.com/group/alt.comp.software.financial.quicken/m
>>> sg/ 9e0bae52a3ddeb78 last March. Now, the little weasels are at it
>>> again. Not on my account, but on my mother-in-law's account. I'm
>>> handling this account for her to get it paid off. Chase has had a
>>> due date of the 27th for the last 2 years. I have on-line recurring
>>> transactions to pay them on the 25th. They changed the due date to
>>> the 22nd. After several years of steady payments well in excess of
>>> any minimums, you become complacent about reading statements. You
>>> know it's always paid and on time.
>>>=20
>>> The stupid thing? At the bottom of the statement (that I didn't
>>> read) it says "...your date has changed and is earlier than in
>>> previous months. To select a payment due date that works best for
>>> you, please call customer service."
>>>=20
>>> Now, don't you think that if the payment had been made without
>>> incident for multiple years, that the due date in question might be
>>> one that "works best for" me/her?
>>>=20
>>> I'm telling you, I wouldn't be a bit surprised to learn that they've
>>> analyzed the payment methods and cycles and used that information to
>>> change due dates on those accounts that are most likely to show up
>>> "late" if they bump the due dates forward a few days.
>>>=20
>>> Oh, and when this happened last march they absolutely refused to
>>> remove the late charge. I'll have my MIL call them tomorrow, but I
>>> bet they refuse again. I absolutely loathe these guys and can't wait
>>> to be done with them.
>>>=20
>>> - vjg
>>=20
>> Oops, correction. I caught this *before* I got caught in the late
>> payment trap last time. Hopefully I can get this resolved this time
>> around now that a payment has bee made "late". However, when I called
>> and when I wrote them about the last episode, they were completely
>> unapologetic.
>>=20
>> - vjg
>>=20
> Having been caught in similar and dissimilar traps, I have authorized
> automatic withdrawals for credit cards, utilities etc.
>=20
> And don't you know, Discover used to withdraw on the due date (just
> about the end of the billing cycle) but I got an email/statement a
> whole bunch of months ago that the due date had been changed to 10
> days earlier. Now I just have to keep making sure there is enough in
> the checking account.=20
Chase, and maybe others as well, has a preferences setting to email you =
when payment has not been received, and only xx days remains to the due =
date. Should catch changes in due dates and let you know in time.
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