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Posted by tanstafl on February 1, 2007, 3:49 am
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>> I reported my complaint about Chase changing due dates in the post at
http://groups.google.com/group/alt.comp.software.financial.quicken/msg/
>> 9e0bae52a3ddeb78 last March. Now, the little weasels are at it again.
>> Not on my account, but on my mother-in-law's account. I'm handling
>> this account for her to get it paid off. Chase has had a due date of
>> the 27th for the last 2 years. I have on-line recurring transactions
>> to pay them on the 25th. They changed the due date to the 22nd. After
>> several years of steady payments well in excess of any minimums, you
>> become complacent about reading statements. You know it's always paid
>> and on time.
>>
>> The stupid thing? At the bottom of the statement (that I didn't read)
>> it says "...your date has changed and is earlier than in previous
>> months. To select a payment due date that works best for you, please
>> call customer service."
>>
>> Now, don't you think that if the payment had been made without
>> incident for multiple years, that the due date in question might be
>> one that "works best for" me/her?
>>
>> I'm telling you, I wouldn't be a bit surprised to learn that they've
>> analyzed the payment methods and cycles and used that information to
>> change due dates on those accounts that are most likely to show up
>> "late" if they bump the due dates forward a few days.
>>
>> Oh, and when this happened last march they absolutely refused to
>> remove the late charge. I'll have my MIL call them tomorrow, but I bet
>> they refuse again. I absolutely loathe these guys and can't wait to be
>> done with them.
>>
>> - vjg
>
>Oops, correction. I caught this *before* I got caught in the late
>payment trap last time. Hopefully I can get this resolved this time
>around now that a payment has bee made "late". However, when I called
>and when I wrote them about the last episode, they were completely
>unapologetic.
>
> - vjg
Don't feel lonesome - I was mouse trapped with the same ploy by Citi a
couple months ago. Went back on the statements for the two years I
was with them and saw the pattern I hadn't noticed before. The
statement date I originally chose remains the same - but the due date
periodically jerks forward by 2 or 3 days and then returns to normal.
The intent is clear and they finally snagged me. It's a sad
commentary on the current lack of ethics in modern banks that the
mindless drive for revenue leads to making the accounts receivable
department a profit center. What can the middle management do but
resort to chicanery and devious tricks? Sadly, the E word is
considered dirty language in the corporate world.
Anyhow, they're welcome to my $39. I might make a two part plaque to
hang in the boardroom. Part one would congratulate management
ingenuity in raising revenues by $39. Part two would feature the
annual marketing budget vs the annual number of new cardholder
recruits - maybe they might do the math. By far, the most profitable
customers are those you retain. Any vendor who doesn't deal ethically
with me resigns their vendor status.
I'm in the market for another card. Does anyone recall seeing a card
issuer use the E word in their advertizing literature?
--
Pete Gebel pfgebel(deletethis)@crisperiodcom
Have the best day possible - all things considered
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