Wrong link to my bank for transactions

Posted by doug on May 18, 2007, 6:38 pm

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I am using Quicken Home & Office 2007. When I click the "Update
Transactions" button in my checkbook register, the browser opens with the
incorrect URL for my bank's online access. A few months ago, the bank
changed the URL as part of an overall security upgrade.

I thought I could remedy this by changing to the new web page address. I
selected the "Overview" tab, and clicked "Edit Account Details". I put the
correct URL in all of the available web page areas - Home Page, Activity
Page, and Other Page. Well, if I click the button right next to each of
them, I go to the correct page. But if I click on "Update Transactions"
button in my checkbook register, I still go to the wrong one.

How does one change this? Thanks.

Doug

Posted by Laura on May 18, 2007, 11:16 pm

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>I am using Quicken Home & Office 2007. When I click the "Update

>Transactions" button in my checkbook register, the browser opens with the

>incorrect URL for my bank's online access. A few months ago, the bank

>changed the URL as part of an overall security upgrade.

> I thought I could remedy this by changing to the new web page address. I

> selected the "Overview" tab, and clicked "Edit Account Details". I put the

> correct URL in all of the available web page areas - Home Page, Activity

> Page, and Other Page. Well, if I click the button right next to each of

> them, I go to the correct page. But if I click on "Update Transactions"

> button in my checkbook register, I still go to the wrong one.

> How does one change this? Thanks.

Have you tried deactivating/reactivating the account?

Posted by doug on May 30, 2007, 10:43 pm

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>>I am using Quicken Home & Office 2007. When I click the "Update

>>Transactions" button in my checkbook register, the browser opens with the

>>incorrect URL for my bank's online access. A few months ago, the bank

>>changed the URL as part of an overall security upgrade.

>> I thought I could remedy this by changing to the new web page address. I

>> selected the "Overview" tab, and clicked "Edit Account Details". I put

>> the correct URL in all of the available web page areas - Home Page,

>> Activity Page, and Other Page. Well, if I click the button right next to

>> each of them, I go to the correct page. But if I click on "Update

>> Transactions" button in my checkbook register, I still go to the wrong

>> one.

>> How does one change this? Thanks.

> Have you tried deactivating/reactivating the account?

That did the trick! Thanks.

BTW - I never did find anything in the help files about this problem.