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Posted by Capt. Tuttle on June 18, 2006, 11:14 am
Please log in for more thread options lazyoaks@earthlink.net wrote:
> wrote:
>
>
>>Lisa C wrote:
>>
>>>
>>>
>>>>The Streets wrote:
>>>>
>>>>
>>>>>
>>>>>
>>>>>
>>>>>>The Streets wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>hrmascioli@hotmail.com wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>I currently use Schwab online bill payment system. Rather than going
>>>>>>>>>into the Schwab site, I would like to initiate the payment via
>>>>>>>>>Quicken.
>>>>>>>>>Is there a way to do this without paying the fees associated with
>>>>>>>>>Quicken Bill paying service?
>>>>>>>>>
>>>>>>>>
>>>>>>>>It appears not. From what I've read it is getting almost impossible to
>>>>>>>>upload payments without a fee.
>>>>>>>>Wachovia will allow that for old customers. I moved my account to
>>>>>>>>Wachovia for that very purpose. I have since learned that as a "new
>>>>>>>>customer" I can not use this feature. I'm looking for another bank that
>>>>>>>>will let me use Quicken the same way I have used it for years. i.e.
>>>>>>>>download and upload everything.
>>>>>>>>I did pay a fee at the other bank. However, when I could no longer
>>>>>>>>trust them with my money I moved to Wachovia. Their web site said I
>>>>>>>>could use Quicken and has detailed instructions. When I tried to set
>>>>>>>>everything up my troubles started. After may emails and phone calls I
>>>>>>>>was told I can not upload payments from Quicken. I must either use
>>>>>>>>their web site or use Quicken bill pay.
>>>>>>>
>>>>>>>
>>>>>>>I upload my payments from Quicken to Bank of America -- no fees and
>>>>>>>(so far) no real problems.
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>The Bank of America web site says, "..and pay bills directly through your
>>>>>>Quicken software using Online Banking through Quicken."
>>>>>>To me that means you pay the fee for Quicken Online Bill Pay. In other
>>>>>>words you are paying Quicken and not your bank.
>>>>>>If you can directly upload payments to Bank of America I would certainly
>>>>>>like to know.
>>>>>
>>>>>
>>>>>I think that you are confusing "Online Banking through Quicken"
>>>>>with "Quicken Online Bill Pay".
>>>>>
>>>>>I do *not* pay Quicken and I do *not* use Quicken Bill Pay.
>>>>>
>>>>>My process is this ...
>>>>>I enter a payee's information (address, account number, etc.) in my
>>>>>Quicken programs Online Payee List.
>>>>>Then, when I use that entry to pay a bill Quicken puts that in my
>>>>>check register with a Num of "Send".
>>>>>The next time I do an online Update, this transaction is sent to
>>>>>Bank of America.
>>>>>On the date I've specified. BofA then pays the payee -- either
>>>>>electronically or via a paper check.
>>>>>Done.
>>>>>
>>>>>As I mentioned, I don't pay for this service -- either to Quicken
>>>>>or to BofA.
>>>>>
>>>>>I am a BofA Premier Banking customer but I don't know if
>>>>>other customer have to pay for this service or not.
>>>>>
>>>>>Clear?
>>>>>
>>>>>
>>>>>
>>>>
>>>>Very clear! Thank you very much.
>>>>I'm not confused at all about the difference methods. It is just that
>>>>others seem to have trouble understanding that I want to do exactly what
>>>>you do. And, what I did for many years.
>>>>Your Premier Banking might make a difference. Tomorrow I'll call BofA and
>>>>ask.
>>>>Again, thanks for your reply.
>>>
>>>
>>>Yes, you *DO* seem to be confused about the different methods of initiating
>>>payments through Quicken and through your bank, as your reply stated "web
>>>site says, "..and pay bills directly through your Quicken software using
>>>Online Banking through Quicken." To me that means you pay the fee for
>>>Quicken Online Bill Pay. In other words you are paying Quicken and not your
>>>bank."
>>>
>>>Your understanding is incorrect. It is incorrect for Bank of America, AND it
>>>is incorrect for Wachovia. Wachovia has a similar disclosure on the bank
>>>website. It states "Online Banking includes access from the Internet,
>>>Microsoft® Money, Quicken® for Windows, and Quicken® for Macintosh." and, in
>>>addition, the fee schedule states
>>>"Online Fees For Personal Accounts
>>>Online Banking/BillPay Fees
>>>Online
>>>Banking..........................................................................No
>>>Charge
>>>Online
>>>BillPay............................................................................No
>>>Charge"
>>>
>>>Wachovia has a direct access through Quicken. It is NOT disabled for new
>>>customers. There is no seperate 'upload' and there is no fee for entering
>>>bills IN QUICKEN for your Wachovia account.
>>>
>>>What may have changed are some scheduling options, I know reminder dates
>>>work differently now. It may be the case that you can no longer initiate
>>>what Quicken refers to as a 'Repeating Online Payment'. If that option is no
>>>longer available, be advised that it can be emulated easily within Quicken.
>>>Personally, I have NEVER used 'Repeating Online' payments in Quicken. What I
>>>have always done instead is enter a payment to be automatically placed in my
>>>Quicken register (payments are entered into the register with a check type
>>>of 'send'). I send the payments whenever I danged please, as many days ahead
>>>of time as I wish, using the same one step update feature I use to download
>>>my account activity.
>>>
>>>Since you are clearly having a miscommunication with the Wachovia reps you
>>>have spoken too, perhaps folks in the ng can be of assistance?
>>>
>>>Tell us the method you have used to try and schedule a payment through
>>>Quicken for your Wachovia account, and the error you are receiving. No acct
>>>numbers or other personal details, please.
>>>
>>>Have you tried creating an online payee, and entering an online payment with
>>>your Wachovia account?
>>>
>>>What error(s) did you get? Did the errors occur at the time of creating the
>>>payee, at the time of entering the payment in the register, or at the time
>>>of sending the payment information to the bank? Or perhaps, there were no
>>>program errors, but the payment never was processed? Can you view the
>>>payment information in your check register? Does it allow you to query the
>>>payment info?
>>>
>>>Hopefully, someone here can get you up and running with your bill payments.
>>>
>>>
>>
>>Thanks for trying to help.
>>Here is the latest message taken directly from a response I received
>
>>from Wachovia.
>
>>"I certainly understand your frustration in this situation. As stated in
>>the previous response, the option to pay bills through Quicken using
>>Wachovia's Bill Pay service is not available to newer customers. The
>>instructions on the website are there for customers with the ability to
>>pay bills using their personal finance manager. I apologize that this
>>information was misleading on the website. I regret that newer customers
>>do not have the same personal finance manage capabilities as others."
>>
>>So, no matter what the web site says or what you say "newer customers do
>>not have the same personal finance manage capabilities as others."
>>Yes, I have tried to send payments even thought I knew it wouldn't work.
>>
>>If you think it will help I would be willing to try just about anything
>>to avoid moving my account. However, from the response I've gotten it
>>appears to me I can NOT simply enter a payment in Quicken and have it
>>send when I do an "update". I'll try not to use the terms download and
>>upload any longer. I think that might make you think I am confused.
>>You say, "It is NOT disabled for new customers. From the message I got
>>directly from Wachovia it looks to me like it IS.
>>
>>As for Bank of America - I just tried to set up an online account. When
>>Quicken tried to access the bank I got an error with the message to call
>>the BofA 800 number!!
>>
>>Again, I really do appreciate your message and offer of help. Please
>>don't think my statement "no matter what you say" was said in any
>>offensive manner. I am thankful for your reply, and the above was
>>written with a smile on my face and a warm spot in my heart. :)
>
>
> As a wachovia customer of long standing, (I just never used wachovia's
> online bill pay until last yr) I can confirm that my experience was
> similar with them, namely they direct you to use quicken bill pay
> otherwise you have to do it online. Frankly for the number of
> transactions a month I use quicken bill pay does not make sense, so I
> do the 2 step process. Kind of a pain but its free:)
>
It isn't just a pain. It is a waste of good software.
I don't write many checks either, but until I move the account to
another bank I'll be writing checks and refuse to use the 2 step process.
If the other bank charges a service fee to use Quicken so be it. I was
paying a service fee before I moved the account.
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