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Posted by John Pollard on January 12, 2008, 10:20 am
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Jeff wrote:
> Thanks for writing and for the suggestion.
>
> I suspect what you recommend might well help because I (and
> the tech
> guys at SB) have come to the conclusion that Quicken has a
> download
> log that is corrupted or that believes this account number
> duplicated
> or something and will therefore not download new transactions
> to it.
> However, I am rather scared to do what you suggest just yet.
> In the
> meanwhile - thinking along the same lines - I've asked SB to
> create a
> completely new account with a new number and transfer the
> contents of
> the bad account to it along with history etc. Then I will see
> if I
> can download successfully from the new account - which I think
> I will.
> Should achieve the same result and since the account is only 6
> weeks
> old I should not lose any transaction history. It will take a
> few
> days to fill the paperwork to authorize the new account and
> for them
> to do the transfer.
>
> If that does not work, I may end up doing what you say. (I
> have good
> backups). I found the folder you mentioned. In fact I found
> two:
>
> "c:Documents and SettingsAll UsersApplication
> DataIntuitQuicken"
> "c:Documents and Settingsmy usernameApplication
> DataIntuitQuicken"
> Did you delete both folders?
>
> Any thoughts John?
I'm pretty much out of ideas.
I don't think deleting those folders and replacing them can
hurt. [Whenever I do an install, I precede it by making sure no
folders with "Quicken" in their name exist.]
--
John Pollard
First initial underscore Last name at mchsi dot com
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