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Posted by Christopher Glaeser on January 4, 2007, 4:38 pm
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Beginning around early October, Quicken began double posting ghost
transactions when downloading online transactions. The defect randomly
affects credit card and checking account transactions. I spoke to a BofA
representative today, and he said Intuit is aware of the problem, but Intuit
has not given any information on when a patch may be released. I've
observed this defect in both 05 and 06 releases, so apparently it spans
multiple releases.
Best,
Christopher
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Posted by John Pollard on January 4, 2007, 8:28 pm
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Christopher Glaeser wrote:
> Beginning around early October, Quicken began double
> posting ghost transactions when downloading online
> transactions. The defect randomly affects credit card
> and checking account transactions. I spoke to a BofA
> representative today, and he said Intuit is aware of the
> problem, but Intuit has not given any information on when
> a patch may be released. I've observed this defect in
> both 05 and 06 releases, so apparently it spans multiple
> releases.
I'm not sure what a "ghost transaction" is.
But I have both Q2005 and Q2006, and I download from BofA (All
Other States) on a very regular basis to Q2005, and somewhat
frequently to Q2006 (checking and savings accounts; I have no
credit card accounts with BofA). I've never seen anything that
would remotely qualify as a "ghost transaction"; I get the
transactions I would expect and no others.
There have been occasions with BofA - and other fi's - when I
have not gotten a few transactions that should have downloaded.
And there have been occasions when I have seen zero amount
transactions in credit card accounts (like Discover, or Chase)
... but those are just transactions that represent the merchant
checking on the availability of funds for a charge ... nothing
to worry about: even if you "Accept" those, they do no harm).
I also do not take any organization's tech-support at face
value. Finger pointing is a way of life.
--
John Pollard
First initial underscore Last name at mchsi dot com
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Posted by Christopher Glaeser on January 5, 2007, 1:32 pm
Please log in for more thread options > I'm not sure what a "ghost transaction" is.
Apparently "ghost transaction" is the name of the defect in BofA technical
support. I visited the Intuit Forums after posting my message, and on that
forum it is called "duplicate transactions".
http://www.quickenforums.com/thread.jspa?forumID=1008&threadID=600010950&messageID=600053742#600053742
Based upon numerous posts to that forum, it is evident that many users are
experiencing this defect. Perhaps I missed it, but I had not seen this
issue discussed on this newsgroup, and I concluded that I was the only one.
So, I called BofA, and they said many customers are experiencing this
problem, but have no date when it will be fixed.
Best,
Christopher
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Posted by John Pollard on January 5, 2007, 2:10 pm
Please log in for more thread options Christopher Glaeser wrote:
> John Pollard wrote:
>> I'm not sure what a "ghost transaction" is.
> Apparently "ghost transaction" is the name of the defect
> in BofA technical support. I visited the Intuit Forums
> after posting my message, and on that forum it is called
> "duplicate transactions".
>
http://www.quickenforums.com/thread.jspa?forumID=1008&threadID=600010950&messageID=600053742#600053742
When Tod replied to the post you refer to here, he was implying
that there were no duplicate transactions downloaded: those
duplicate transactions are almost always created by user error.
He encouraged the op to search the forums; where the user would
see the hundreds of responses that were posted there explaining
how the problem is caused, how to fix the existing "errors", and
how to prevent the problem from occurring in the future. (I
suggest also searching the forums for "transfer transactions"
and "transfer duplicate".)
> Based upon numerous posts to that forum, it is evident
> that many users are experiencing this defect.
Many users do experience a problem with duplicate transactions,
but those duplicates are created by the users by incorrectly
processing transfer transactions ... not by a "defect" at BofA
or in Quicken.
> Perhaps I
> missed it, but I had not seen this issue discussed on
> this newsgroup, and I concluded that I was the only one.
> So, I called BofA, and they said many customers are
> experiencing this problem, but have no date when it will
> be fixed.
There may be a new problem that I am not aware of - though I
read all the posts here and in the Intuit Forums; but without
more detailed information, I have to surmise that it is just the
same *old* problem and there is nothing for Intuit, or BofA, to
fix.
[If the problem is the one I believe it is, I think the BofA
tech support people are probably not likely to understand it, or
to know how to prevent it. So they may just be unintentionally
giving out misleading information.]
--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup
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Posted by Christopher Glaeser on January 5, 2007, 2:43 pm
Please log in for more thread options > When Tod replied to the post you refer to here, he was implying that there
> were no duplicate transactions downloaded: those duplicate transactions
> are almost always created by user error. He encouraged the op to search
> the forums; where the user would see the hundreds of responses that were
> posted there explaining how the problem is caused, how to fix the existing
> "errors", and how to prevent the problem from occurring in the future. (I
> suggest also searching the forums for "transfer transactions" and
> "transfer duplicate".)
I did search the forum, and I tried my best to read past the numerous
search-the-forum responses, but I never came across any solutions. It would
be most helpful if you could post a link to the solution.
> Many users do experience a problem with duplicate transactions, but those
> duplicates are created by the users by incorrectly processing transfer
> transactions ... not by a "defect" at BofA or in Quicken.
I'm a long-time BofA and Quicken customer, and I may very well be doing
something wrong, and I will certainly review the link to any solutions
posted, but that said, FWIW, I should note that I first began observing this
problem on two different computers with two entirely different sets of BofA
credit card and checking accounts at the same time period that BofA
technical support says the defect first appeared. In addition, BofA
technical support says they field many questions regarding this problem,
claim that Intuit is aware of the problem, have no date when the problem
will be resolved, and suggest deleting the duplicate transactions as a
workaround until a patch is released.
Best,
Christopher
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