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Posted by martyjk on October 8, 2006, 11:11 am
Please log in for more thread options Andrew DeFaria wrote:
> weathergirl wrote:
>> I help my aunt pay her bills online. She uses my computer to pay her
>> bills and she uses the bank of america website to access her account.
>> I have it set up in a way that she has easy acess to her account and
>> now the bank blocked it. Can I call Bank of America for her and tell
>> the bank to restore her access to online banking.
> Probably - if you have Power of Attorney - otherwise she'll have to
> call. It's her account not yours.
>
> --
>
> Andrew DeFaria <http://defaria.com>
> An American is a person who isn't afraid to criticize the President but
> is always polite to traffic cops.
I have similar problems with discussing my wifes investment accounts
with Vanguard. I have her call and get connected with the service desk,
after they verify that she is the owner of the account she turns the
conversation over to me.
This is a security issue for the bank.
They want to be sure they are indeed talking to the owner of the account
before they will take any actions. I would hope that once they verify
your aunts identity and account ownership they would then discuss the
problem with you. Be sure to have both of you on the phone when you
discuss the issue with the bank. That way if they have any questions
of your aunt she will be available.
Hope this helps.
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