online banking

Posted by weathergirl on October 7, 2006, 11:56 pm

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I help my aunt pay her bills online. She uses my computer to pay her
bills and she uses the bank of america website to access her account. I
have it set up in a way that she has easy acess to her account and now
the bank blocked it. Can I call Bank of America for her and tell the
bank to restore her access to online banking.

Posted by Andrew DeFaria on October 8, 2006, 10:11 am

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weathergirl wrote:

> I help my aunt pay her bills online. She uses my computer to pay her

> bills and she uses the bank of america website to access her account.

> I have it set up in a way that she has easy acess to her account and

> now the bank blocked it. Can I call Bank of America for her and tell

> the bank to restore her access to online banking.

Probably - if you have Power of Attorney - otherwise she'll have to
call. It's her account not yours.

--

Andrew DeFaria <http://defaria.com>
An American is a person who isn't afraid to criticize the President but
is always polite to traffic cops.

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weathergirl wrote:
<blockquote
cite="mid1160279788.532543.190780@m7g2000cwm.googlegroups.com"
type="cite">I help my aunt pay her bills online. She uses my computer
to pay her bills and she uses the bank of america website to access her
account. I have it set up in a way that she has easy acess to her
account and now the bank blocked it. Can I call Bank of America for her
and tell the bank to restore her access to online banking. 
</blockquote>
Probably - if you have Power of Attorney - otherwise she'll have to
call. It's her account not yours. 
<pre>-- </pre>
<a href="http://defaria.com">Andrew DeFaria</a> 
An American is a person who isn't afraid
to criticize the President but is always polite to traffic cops.
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</html>

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Posted by martyjk on October 8, 2006, 11:11 am

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Andrew DeFaria wrote:

> weathergirl wrote:

>> I help my aunt pay her bills online. She uses my computer to pay her

>> bills and she uses the bank of america website to access her account.

>> I have it set up in a way that she has easy acess to her account and

>> now the bank blocked it. Can I call Bank of America for her and tell

>> the bank to restore her access to online banking.

> Probably - if you have Power of Attorney - otherwise she'll have to

> call. It's her account not yours.

> --

> Andrew DeFaria <http://defaria.com>

> An American is a person who isn't afraid to criticize the President but

> is always polite to traffic cops.

I have similar problems with discussing my wifes investment accounts
with Vanguard. I have her call and get connected with the service desk,
after they verify that she is the owner of the account she turns the
conversation over to me.

This is a security issue for the bank.

They want to be sure they are indeed talking to the owner of the account
before they will take any actions. I would hope that once they verify
your aunts identity and account ownership they would then discuss the
problem with you. Be sure to have both of you on the phone when you
discuss the issue with the bank. That way if they have any questions
of your aunt she will be available.

Hope this helps.

--
Posted via a free Usenet account from http://www.teranews.com

Posted by John Pollard on October 8, 2006, 11:45 am

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> I have similar problems with discussing my wifes investment

> accounts with Vanguard. I have her call and get connected

> with the service desk, after they verify that she is the owner

> of the account she turns the conversation over to me.

Vanguard has what they call a "Vanguard Agent Authorization"
which your wife can sign, giving you access to your wife's
accounts without her being present (or having to initiate the
call). I suspect most fi's have something similar.

--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup

Posted by John Pollard on October 8, 2006, 11:43 am

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>I help my aunt pay her bills online. She uses my computer to

>pay her

> bills and she uses the bank of america website to access her

> account. I

> have it set up in a way that she has easy acess to her account

> and now

> the bank blocked it. Can I call Bank of America for her and

> tell the

> bank to restore her access to online banking.

You can compose an email for your Aunt, then let her log on to
her BofA account and copy/paste what you composed into an email
to BofA; I suspect you could find out why the account was
blocked, what it takes to unblock it, and probably even get it
unblocked using BofA secure email.

--
John Pollard
First initial underscore Last name at mchsi dot com
Please reply to newsgroup