printing from 2008 home & business

Posted by JIP on October 21, 2008, 1:58 pm

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Have just installed a new Canon printer - it works perfectly with everything
except Quicken.

I get a message saying "Unable to verify the active printer at the system
level"

Using Vista 64 bit

Any ideas

Posted by JIP on October 21, 2008, 6:09 pm

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> Have just installed a new Canon printer - it works perfectly with

> everything except Quicken.

> I get a message saying "Unable to verify the active printer at the system

> level"

> Using Vista 64 bit

> Any ideas

Well, been searching through Google on this - and the only hits I get from
the error message are related to Quicken, so it seems pretty clear that it's
a Quicken issue that they are just not resolving. Does anyone know if it is
being sorted in 2009 versions?

Posted by Jerry Boyle on October 21, 2008, 6:44 pm

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>> Have just installed a new Canon printer - it works perfectly with

>> everything except Quicken.

>> I get a message saying "Unable to verify the active printer at the system

>> level"

>> Using Vista 64 bit

>> Any ideas

> Well, been searching through Google on this - and the only hits I get from

> the error message are related to Quicken, so it seems pretty clear that

> it's a Quicken issue that they are just not resolving. Does anyone know if

> it is being sorted in 2009 versions?

See if this helps:

https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4245

Try the second part (renaming the wpr.dat file) even if the first part
doesn't apply.

Jerry

Posted by JIP on October 22, 2008, 1:40 pm

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>>> Have just installed a new Canon printer - it works perfectly with

>>> everything except Quicken.

>>>

>>> I get a message saying "Unable to verify the active printer at the

>>> system level"

>>>

>>> Using Vista 64 bit

>>>

>>> Any ideas

>> Well, been searching through Google on this - and the only hits I get

>> from the error message are related to Quicken, so it seems pretty clear

>> that it's a Quicken issue that they are just not resolving. Does anyone

>> know if it is being sorted in 2009 versions?

> See if this helps:

https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4245

> Try the second part (renaming the wpr.dat file) even if the first part

> doesn't apply.

> Jerry

Thanks, had already seen that after Googling - there isn't a wpr.dat file on
my system.

Posted by Jerry Boyle on October 22, 2008, 3:02 pm

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>>>

>>>> Have just installed a new Canon printer - it works perfectly with

>>>> everything except Quicken.

>>>>

>>>> I get a message saying "Unable to verify the active printer at the

>>>> system level"

>>>>

>>>> Using Vista 64 bit

>>>>

>>>> Any ideas

>>> Well, been searching through Google on this - and the only hits I get

>>> from the error message are related to Quicken, so it seems pretty clear

>>> that it's a Quicken issue that they are just not resolving. Does anyone

>>> know if it is being sorted in 2009 versions?

>> See if this helps:

https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4245

>> Try the second part (renaming the wpr.dat file) even if the first part

>> doesn't apply.

>> Jerry

> Thanks, had already seen that after Googling - there isn't a wpr.dat file

> on my system.

That's surprising. I have wpr.dat with Q08H&B and Vista 32-bit. It's in
C:\Users<username>AppDataRoamingIntuitQuickenConfig. [AppData is a
hidden folder.]

When I switched from an HP network printer to a Lexmark USB printer
everything worked fine except Quicken. When I tried to print or to use
Quicken's File -> Printer Setup menu item I got the same error. Renaming
wpr.dat and letting Quicken rebuild it solved the problem.

Either (1) you missed wpr.dat because you didn't search for hidden files and
folders, (2) Quicken changed the design for 64-bit Vista or (3) my wpr.dat
is a remnant from an earlier Quicken release and it was actually the magical
incantation I uttered when renaming wpr.dat that fixed my problem.

Jerry