quicken 2009

Posted by John Pollard on August 30, 2008, 12:50 pm

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Margaret wrote:

> Han, I'm running XP Pro SP3 on my main desktop and Vista HP32

> on my

> laptop, which is running 3GB RAM and a fast dual CPU.

> Performance

> index = 4.7. Vista is better now that SP1 is out (and I've

> turned

> off much of the eye candy), but there are still certain

> hardware

> compatibilities that have caused trouble for my friends (not

> to

> mention me and countless others). One example is an HP

> network

> printer, two years old. Unfortunately HP hasn't updated their

> Vista

> drivers for this and newer network printers since 03/2007. I

> blame

> HP for this however....

Hi Margaret,

Can you supply some model numbers for those printers whose
problems you know are caused by outdated drivers?

So many people post having printer problems with Vista and
insisting that those problems are caused by Quicken, when I
believe most are caused by printer drivers, which are the
responsibility of the printer manufacturer. And are a problem
with virtually every new (Windows) operating system.

--

John Pollard
First initial underscore Last name at mchsi dot com
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Posted by Margaret on September 1, 2008, 9:32 am

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John Pollard wrote:

> Hi Margaret,

> Can you supply some model numbers for those printers whose

> problems you know are caused by outdated drivers?

> So many people post having printer problems with Vista and

> insisting that those problems are caused by Quicken, when I

> believe most are caused by printer drivers, which are the

> responsibility of the printer manufacturer. And are a problem

> with virtually every new (Windows) operating system.

Hi John,

The printer I mention is an all-in-one, model Photosmart 2610, which
uses the photosmart 2600-series driver. It was briefly installed via
USB and seemed to work fine. Once my friends got a wireless router, I
reinstalled the printer via TCP/IP. The printer and fax printer would
both work fine for a few days, after which all printing would stop.
When I checked the printers folder in control panel, sure enough, both
printers had disappeared, leaving MS's XPS printer as the default. Of
course, the missing (HP) printer's IP address still responded to all
pings. My suspicion is that something in Vista and/or HP's windows
network driver was dying within a few days, causing the Windows printers
to disappear. BTW, I'd configured the router to always assign the
printer's MAC address the same IP address, and I'd configured the
printer to always print even if the IP address had changed. (It never
did change btw.) I also tried uninstalling the entire driver/software
package and just installed the printer driver, but the printer again
disappeared within a few days.

HP's latest Vista driver for this series of printer is dated 03/2007,
version 080.001.237.000.

My friends were quickly tiring of my troubleshooting and only being able
to print for a few days before printing would fail again. So... I
started looking at replacement HP printer-only devices. I liked the
look of the DeskJet 6940, only to find it uses the same old driver as
the Photosmart 2610! Same again with the wired/wireless DeskJet 6988.

I did much searching on the Internet and have found many, many
complaints from users (32-bit Vista SP1, btw) regarding the same problem
with literally, no solution other than to install the network printer
via USB. HP claims no knowledge of such a problem.

I like the quality and longevity of HP printers, but when they have a
driver problem, it typically takes them a-g-e-s to fix it.

My own printer is an HP DeskJet 5940, which is not a network printer. I
previously had it shared from my WinXP Pro SP2/3 desktop machine, but
then I added a D-Link NAS to my network. As the NAS has a print server
built-in, I switched to that. The HP driver for my printer series is
also dated 03/2007, but a different version, 080.001.252.000. My 5940
generally works fine with Vista (32-bit HP SP1) over my wireless
network, though periodically printing fails but works again after
rebooting my Vista laptop. (Printing *always* works from my XP
machines.) I have not investigated the network hardware in either HP's
printers nor my NAS, but I'm assuming the difference in driver is what
makes my setup work and my friends' not. Incidentally, their computer
is a new Dell 1525, 3GB RAM with fast Duo Core2 CPU and large hard disk.
I opened the box when the computer arrived, and I proceeded to install
SP1, antivirus, antispyware software, etc. before I connected the
machine to the network (behind my router, of course). Further, my
friends don't run Quicken.

Anyway, I'm sorry this turned into a tome but hope it helps.

Regards,

Margaret

Posted by John Pollard on September 1, 2008, 10:22 am

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Margaret wrote:

> Hi John,

> The printer I mention is an all-in-one, model Photosmart 2610,

> which

> uses the photosmart 2600-series driver. It was briefly

> installed via

> USB and seemed to work fine. Once my friends got a wireless

> router, I

> reinstalled the printer via TCP/IP. The printer and fax

> printer would

> both work fine for a few days, after which all printing would

> stop.

> When I checked the printers folder in control panel, sure

> enough, both

> printers had disappeared, leaving MS's XPS printer as the

> default. Of

> course, the missing (HP) printer's IP address still responded

> to all

> pings. My suspicion is that something in Vista and/or HP's

> windows

> network driver was dying within a few days, causing the

> Windows

> printers to disappear. BTW, I'd configured the router to

> always

> assign the printer's MAC address the same IP address, and I'd

> configured the printer to always print even if the IP address

> had

> changed. (It never did change btw.) I also tried

> uninstalling the

> entire driver/software package and just installed the printer

> driver,

> but the printer again disappeared within a few days.

> HP's latest Vista driver for this series of printer is dated

> 03/2007,

> version 080.001.237.000.

> My friends were quickly tiring of my troubleshooting and only

> being

> able to print for a few days before printing would fail again.

> So...

> I started looking at replacement HP printer-only devices. I

> liked the

> look of the DeskJet 6940, only to find it uses the same old

> driver as

> the Photosmart 2610! Same again with the wired/wireless

> DeskJet 6988.

> I did much searching on the Internet and have found many, many

> complaints from users (32-bit Vista SP1, btw) regarding the

> same

> problem with literally, no solution other than to install the

> network

> printer via USB.

> HP claims no knowledge of such a problem.

Quite some time ago, HP began selling a "new" laserjet printer,
I think it was the Laserjet IV. The device driver for that
printer that was written to run on HP's proprietary hardware,
and their proprietary operating system ... had bugs. The good
thing was they couldn't point the finger at anyone else ... but
they still took a while getting it fixed.

> I like the quality and longevity of HP printers, but when they

> have a

> driver problem, it typically takes them a-g-e-s to fix it.

What is it they say: the first step is admitting you have a
problem.

> My own printer is an HP DeskJet 5940, which is not a network

> printer.

> I previously had it shared from my WinXP Pro SP2/3 desktop

> machine,

> but then I added a D-Link NAS to my network. As the NAS has a

> print

> server built-in, I switched to that. The HP driver for my

> printer

> series is also dated 03/2007, but a different version,

> 080.001.252.000. My 5940 generally works fine with Vista

> (32-bit HP

> SP1) over my wireless network, though periodically printing

> fails but

> works again after rebooting my Vista laptop. (Printing

> *always*

> works from my XP machines.) I have not investigated the

> network

> hardware in either HP's printers nor my NAS, but I'm assuming

> the

> difference in driver is what makes my setup work and my

> friends' not.

> Incidentally, their computer is a new Dell 1525, 3GB RAM with

> fast

> Duo Core2 CPU and large hard disk. I opened the box when the

> computer arrived, and I proceeded to install SP1, antivirus,

> antispyware software, etc. before I connected the machine to

> the

> network (behind my router, of course). Further, my friends

> don't run

> Quicken.

> Anyway, I'm sorry this turned into a tome but hope it helps.

No need to apologize; it's good info.

Some of the posts I read about folks having HP printer problems
with Quicken under Vista, said they worked around the problem by
using the HP 990c printer driver.

Thanks for taking the time to respond to my question.

--

John Pollard
First initial underscore Last name at mchsi dot com
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Posted by Bob Wang on September 1, 2008, 1:44 pm

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Margaret and John:

Just to add some info about HP network printing under Vista Ultimate 32-bit
and 64-bit (both pre-SP1 and post-SP1)
I have an HP LJ 1320nw wireless and HP CLJ 2840 wired printers on my
network.

The 2840 works without any glitches (except that HP Director doesn't work
under Vista 64-bit)

Every few weeks I need to remove and re-install the 1320nw drivers to be
able to print.
60 second procedure, if that.
That's both on my Vista Ultimate 64-bit desktop, and numerous Vista Ultimate
32-bit laptops.

XP Pro has no problems on SP2 and SP3.

Bob

Posted by John Pollard on September 1, 2008, 3:26 pm

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Bob Wang wrote:

> Margaret and John:

> Just to add some info about HP network printing under Vista

> Ultimate

> 32-bit and 64-bit (both pre-SP1 and post-SP1)

> I have an HP LJ 1320nw wireless and HP CLJ 2840 wired

> printers on my

> network.

> The 2840 works without any glitches (except that HP Director

> doesn't

> work under Vista 64-bit)

> Every few weeks I need to remove and re-install the 1320nw

> drivers to

> be able to print.

Is that to be able to print at all? Or just to be able to print
in Quicken.

The problem I was looking into when I asked the question of
Margret was Quicken users reporting that they could print in
Vista with every other application except Quicken.

[I know that such statements are not proof that the printing
problem is Quicken's - just that it might be. But I do think
that if an application can't print using one printer driver, and
a different driver is installed for that printer, and the
application can print ... I believe that is close to proof that
the driver was the cause of the problem.]

I'm interested in concrete evidence that printer drivers are
causing problems for Quicken under Vista, that are not
"apparent" in other applications.

> 60 second procedure, if that.

> That's both on my Vista Ultimate 64-bit desktop, and numerous

> Vista

> Ultimate 32-bit laptops.

> XP Pro has no problems on SP2 and SP3.

Thanks for the input.

--

John Pollard
First initial underscore Last name at mchsi dot com
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