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Subject Author Date
quicken stock download fails Bob 03-25-2008
Posted by GordonD on March 26, 2008, 12:15 pm
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 On Wed, 26 Mar 2008 08:37:03 -0500, apwilhelm wrote:

>>>> but if somebody at Intuit is reading this blog they
>>>> need to know there are a lot of unhappy people out here.
>>>>
>>>> Bob
>>
>> Are you suggesting that Bob should not post his comments about Quicken
>> here?
>
> As you can see, the OP suggested that he wanted his displeasure to be
> read by Intuit employees. If that's his goal, he should be posting
> where at least one Intuit employee is required to read his post. Not
> sure why you concluded the sky is purple.
>
> -T

Posting on the Intuit website is a good idea, but I prefer to ALSO see
Bob's comments here where Intuit does not control the content.

Posted by John DeRosa on March 26, 2008, 11:35 am
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>On Wed, 26 Mar 2008 08:37:03 -0500, apwilhelm wrote:
>
>>>>> but if somebody at Intuit is reading this blog they
>>>>> need to know there are a lot of unhappy people out here.
>>>>>
>>>>> Bob
>>>
>>> Are you suggesting that Bob should not post his comments about Quicken
>>> here?
>>
>> As you can see, the OP suggested that he wanted his displeasure to be
>> read by Intuit employees. If that's his goal, he should be posting
>> where at least one Intuit employee is required to read his post. Not
>> sure why you concluded the sky is purple.
>>
>> -T
>
>Posting on the Intuit website is a good idea, but I prefer to ALSO see
>Bob's comments here where Intuit does not control the content.

I don't think it matters if the OP posted to this venue, Intuit's
website, or anywhere else. I am willing to bet anyone that Intuit
knows full well the condition of its flagship product.

It knows that stock downloads are unreliable, the main window often
flickers 18,000 times, it crashes, it pauses, the various calculations
that don't add up, the report/graph features that don't work as
advertised...Etc.

I bet the "get it." And at some level of the organization, they don't
sufficiently care to fix these problems. (Or, if you wish a more
neutral statement, "these problems are not of sufficient cost to the
corporation for it to be worth an investment to fix them.")

Whether it's a pure business decision, corporate dysfunction, or a
combination of the two, we'll never know. Or maybe it's something
else. Maybe they've tried to do a complete rewrite of Quicken but the
project ran into problems! We'll never know exactly. But, clearly,
the problems have existed long enough (and in some cases, worsened)
for this conclusion to be the only rational one to make.

So I propose that complaining doesn't matter. In the vernacular,
Intuit doesn't give a shit.

Is there a reason to believe otherwise?

John

Posted by Mark Hood on March 26, 2008, 5:38 pm
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> It knows that stock downloads are unreliable, the main window often
> flickers 18,000 times, it crashes, it pauses, the various calculations
> that don't add up, the report/graph features that don't work as
> advertised...Etc.

I'm using Q2005 and never had a problem with stock downloads... is
this confined to one of the later versions?

If so, boy am I *not* looking forward to the forced upgrade.
Especially since the only reason I need to do so is to continue
downloads of my financial data.

-- Mark

Posted by John DeRosa on March 26, 2008, 7:46 pm
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wrote:

>> It knows that stock downloads are unreliable, the main window often
>> flickers 18,000 times, it crashes, it pauses, the various calculations
>> that don't add up, the report/graph features that don't work as
>> advertised...Etc.
>
>I'm using Q2005 and never had a problem with stock downloads... is
>this confined to one of the later versions?
>
>If so, boy am I *not* looking forward to the forced upgrade.
>Especially since the only reason I need to do so is to continue
>downloads of my financial data.

I don't know that it's confined to any version(s). Maybe it is, or
maybe it isn't. I know that I've gotten so used to transitory
download problems that I don't get excited by them anymore. If you
search through this group, you'll find cazillions of posts about
download problems.

If you've never had problems with your stock quote downloads, consider
yourself fortunate! :-)

John

Posted by Oilcan on March 26, 2008, 11:06 pm
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I wouldn't consider Quicken as Intuits "flagship" product. There tax
products are more of a "flagship" then Quicken.

Oilcan

>
>>On Wed, 26 Mar 2008 08:37:03 -0500, apwilhelm wrote:
>>
>>>>>> but if somebody at Intuit is reading this blog they
>>>>>> need to know there are a lot of unhappy people out here.
>>>>>>
>>>>>> Bob
>>>>
>>>> Are you suggesting that Bob should not post his comments about Quicken
>>>> here?
>>>
>>> As you can see, the OP suggested that he wanted his displeasure to be
>>> read by Intuit employees. If that's his goal, he should be posting
>>> where at least one Intuit employee is required to read his post. Not
>>> sure why you concluded the sky is purple.
>>>
>>> -T
>>
>>Posting on the Intuit website is a good idea, but I prefer to ALSO see
>>Bob's comments here where Intuit does not control the content.
>
> I don't think it matters if the OP posted to this venue, Intuit's
> website, or anywhere else. I am willing to bet anyone that Intuit
> knows full well the condition of its flagship product.
>
> It knows that stock downloads are unreliable, the main window often
> flickers 18,000 times, it crashes, it pauses, the various calculations
> that don't add up, the report/graph features that don't work as
> advertised...Etc.
>
> I bet the "get it." And at some level of the organization, they don't
> sufficiently care to fix these problems. (Or, if you wish a more
> neutral statement, "these problems are not of sufficient cost to the
> corporation for it to be worth an investment to fix them.")
>
> Whether it's a pure business decision, corporate dysfunction, or a
> combination of the two, we'll never know. Or maybe it's something
> else. Maybe they've tried to do a complete rewrite of Quicken but the
> project ran into problems! We'll never know exactly. But, clearly,
> the problems have existed long enough (and in some cases, worsened)
> for this conclusion to be the only rational one to make.
>
> So I propose that complaining doesn't matter. In the vernacular,
> Intuit doesn't give a shit.
>
> Is there a reason to believe otherwise?
>
> John


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