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Posted by Pierre on September 24, 2006, 8:39 am
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Date: Sun, Sep 17 2006 10:45 am
Groups: alt.comp.software.financial.quicken
Quicken shuts itself down when clicking on:
Snapshots from the main toolbar.
Then if I click on the "View 1" tab, I get booted. An error message
appears, but is gone in an instant; making it impossible to read that
message.
Also get booted by trying to delete a newly created "View 3" tab, also
with the same fast error message.
The "Home" and "First Page" tabs work fine.
Other than that, no problems with the installation and conversion of
Q2006 data. Did the install yesterday.
Thanks for any ideas.
Pierre
From: John Pollard Date: Sun, Sep 17 2006 12:26 pm
Groups: alt.comp.software.financial.quicken
I had a similar problem with Q2005, though I did not determine
that there was any underlying error message (makes sense to me
that there would have been, I just never saw any sign of it).
Despite my certainty that it had to be data corruption, I
finally fixed the problem by reinstalling Quicken. If you
attempt that, you may want to use "qcleanui.exe" on the Quicken
CD to uninstall Quicken (have it check for remnants of Q2006
while you're at it.).
<snip>
> Despite my certainty that it had to be data corruption, I
> finally fixed the problem by reinstalling Quicken. If you
> attempt that, you may want to use "qcleanui.exe" on the Quicken
> CD to uninstall Quicken (have it check for remnants of Q2006
> while you're at it.).
Thank you John, will try a reinstall this week.
Regards.
Pierre
John, uninstalled Q07, tried to run qcleanui.exe, got an error saying
it couldn't identify the version to uninstall. "All versions" had no
effect Proceeded with a reinstall; it launched the latest data set
without having to restore the file. Still kicks me out when clicking
on snapshots, or calendar. (Cannot view report.)
Any more thoughts before I contact tech support?
Thanks again for all.
Pierre
error message remains the same:
>>Quicken has encountered a problem and needs to close. You may lose
the data you recently entered. We're sorry for this inconvenience.
You can look at the error report that Quicken created about this
problem, then chose to send it to Quicken through a secure SSL Internet
connection. The process is private and fast. The report will help us
imrove the Quicken product. Click HELP for more details about this
problem and to review information about our privacy policy.
VIEW REPORT
Error code 6989.
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