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Posted by ssewell on August 21, 2008, 7:42 am
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> Beginning this week, whenever I try an online update with my two
> checking accounts withFirstTennesseeBank, it fails and claims I've
> entered an invalid pin or password. =A0After a few attempts, I called
> FTB customer service, they checked with IT support and reported back
> that an update they put in this weekend was causing problems with
> Quicken and QuickBooks. =A0They did not know what the problem was, what
> the resolution was, or have an estimated time to restore the service.
>
> Is anyone else having this issue, know anything about it?
>
> As an IT professional myself and having worked for a card processing
> company, I sympathize with the guys at the bottom of the food chain on
> their IT staff. =A0If what was reported to me is true, they are probably
> sweating bullets now. =A0But as a customer, my feelings aren't so
> charitable.
I am having a similar issue. I use Quicken and I get a failed message
but it seemed to send the payment instruction I set up. I called tech
support as well and was told this would clear itself up in a week or
so, but it has been a week and still the same issue. It's annoying to
send instructions and the summary page says try again this one failed.
One thing to try and you will have to call tech support is that they
made me change my routing number, and this was the problem Intuit
gaffed on for some reason. Hope this helps. I am a new customer to
First Tennessee and the ONE single thing I asked many questions on was
the online banking and integration to Quicken, and the first thing I
got was a problem. Not a real happy camper at the moment.
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